Goudy Honda

I got my 2010 accord coupe from Goudy Honda and was a little tough on the Manager. When I first called I confess I was rude and insulting, I asked him if he cold do 250 yes or no. He was honest and said little tough on the Manager. When I first called I confess I was rude and insulting, I asked him if he cold do 250 yes or no. He was honest and said no, I immediately hung up and called another dealer. I got to the other dealer and they lied to me to get me in. No need to tell the name but they are in West Covina. I call the guy back and apologized for my actions and told him that I just wanted a low payment, I did not get specifically what I wanted, but I did get a low payment. I liked the treatment and the Manager, so is 5 fair, it is much higher than the other dealer. I'll get my next car from Goudy and my friend got a white accord at my request that she go the this dealer. I'll go back, that's all. More

My wife and I love this dealership, this is our 5th car with Goudy Honda. There professionalism and courtesy is above any other dealership we've ever visited. The General Sales Manager not only helped us f with Goudy Honda. There professionalism and courtesy is above any other dealership we've ever visited. The General Sales Manager not only helped us financially make the best decision but he was hands on for the entire purchase. We would recommend Goudy Honda above any other dealership whether your choice is based on pricing, inventory or just a friendly atmosphere. Thank you Goudy Honda keep doing what your doing!!! More

My wife and I decided to buy a CR-V EX-L plus Navi. I contacted a number of local Honda dealers, specifying the EX-L +Navi. Goudy Honda came back with a terrific price and their Internet Sales departmen contacted a number of local Honda dealers, specifying the EX-L +Navi. Goudy Honda came back with a terrific price and their Internet Sales department seemed very eager to sell us a CVR EX-L plus Navi. We dropped by the dealer and test drove a CRV EX-L plus Navi with the exact color/options combination that we wanted. We asked for clarification that this exact car, the EX-L plus Navi, is the same car on the quote I was emailed and the sales rep said it was and that he had gotten the price from his manager. We decided to buy and told them we would bring a cashier's check the following day - we were told the car we test drove, the CRV EX-L plus Navi would be cleaned and ready for us (do you see a pattern yet?). The following day, with cashier's check for the exact amount we had agreed upon the previous day in hand, we arrived to take possession of our car. While they were filling out the sales paperwork the sales rep discovered that the price they offered to sell us the CRV EX-L plus Navi for was actually the price for the EX package (no L, no Navi), and that the actual price for the ex-L plus Navi was about $6,000 more. The sales rep brought his manager over and the manager apologized and assured us that this was an "human error" and an "honest mistake" and he blamed the sales rep for being new and inexperienced. He said he wanted to make it right by us. I told him the only way he would make the sale is to honor the agreement from the previous day and sell us the CRV EX-L plus Navi for the amount on the check. After a little back and forth he told me that he could not come down on the actual price for the EX-L plus Navi. We got up and said our good buys. He offered to knock $2,000 off the new price. I told him the price on the check is non-negotiable. He offered another discount. We left. BUT, we had forgotten the registration for the trade in on the sales rep's desk, so we had to go back. The sales rep came out to the car and delivered the registration and another offer from his manager - an additional $800 off the new price. I told him we would never buy anything from Goudy Honda. I would like to add that we did end up buying a CRV EX-L plus Navi from Nelson Honda in El Monte. They were much more honest, and we got a descent deal without having to jump through hoops. However, if we weren't so set on the CRV because of its navigation system (we like the Alpine system more than the Toyota) and because we trust Honda to make a reliable car (my wife refuses to consider domestic brands but we like that our new CRV is made in Indiana) we would be driving a RAV4. I will clarify - Goudy Honda almost made us buy a Toyota. I am going to be forwarding this complaint to the Better Business Bureau and the Alhambra Chamber of Commerce. Goudy Honda is a disgrace and an embarrassment to the Honda Corporation. The sales rep's name was Brian Taing. I can't remember his manager's name. More

I just got a brand new CRV from Art and Chay. It was a fast and easy. We got the quote from Chay and he honored his price quote online. Higly recommended! I love my new CRV...it is awesome and the Navigat fast and easy. We got the quote from Chay and he honored his price quote online. Higly recommended! I love my new CRV...it is awesome and the Navigation is an upgrade from my previous BMW. David O. More

I'm speaking specifically only regarding the sales person I dealt with whose name is Quinn. After purchasing more than 15 cars over my lifetime, Quinn wins as the most unprofessional and unfriendly salesper I dealt with whose name is Quinn. After purchasing more than 15 cars over my lifetime, Quinn wins as the most unprofessional and unfriendly salesperson I've had the unfortunate opportunity to deal with. I do not know how this man has ever sold a car before. I will not deal with any dealership that would employ such a person. More

Bought a 2006 Honda Civic from Goudy Honda. The sales and service was quite good. Goudy's got a decent inventory to choose from so that was a plus. I was looking for a economical family car and that i found service was quite good. Goudy's got a decent inventory to choose from so that was a plus. I was looking for a economical family car and that i found at Goudy. Also got a decent price on the civic. So far our civic has given us no trouble. Even took the car in for a couple of servicings and the express service at Goudy's was just that. Had to wait in the line for some time but once you get to your turn it went fast. But the best part was that i could take the car in on a sunday. sure saved me some weekday schedule juggling. The guys seem pretty upfront to me. Would not mind recommending Goudy Honda to my friends. More

Beware the service department of this dealer. I took my 2003 Cr/V to them with an A/C problem, believing it to be a warranty issue. They held the car for a day, implied they took apart the A/C Unit and di 2003 Cr/V to them with an A/C problem, believing it to be a warranty issue. They held the car for a day, implied they took apart the A/C Unit and diagnosed a "internal A/C system failure caused by compressor failure, seizing with debris contamination" costing $3000 to fix. I complained as a warranty issue; they offered a 10% "good customer" discount... now cost $2700... I still believed it was a warranty issue but they wouldnt budge. I called Honda of America and they said they had to assume the dealer was correct and if they offered the 10% discount, that was about all they could do. I asked for my car back. It took another day to get the car back; I took it to my "neighorhood shop" - bad fan and freon leak. Cost $350 to fix and it has been working fine for 3 months. The trouble diagnosis from Goudy was explained as a seized compressor and broken parts, confirmed by taking the unit apart. Cost - $3000+ The actual fix was replacement of the main cooling fan, an A/C valve to and recharging the freon. Cost = $350 Those guys are either horribly incompetent or worse and I strongly suspect worse... More

I am an older single female, leary of car dealerships where I HAVE been taken advantage of and lied to....I negotiated the price of a 2009 Honda Pilot Touring Edition 2WD with Chay Taing over the interne where I HAVE been taken advantage of and lied to....I negotiated the price of a 2009 Honda Pilot Touring Edition 2WD with Chay Taing over the internet; and, once price was agreed we set up a time to meet the following morning. Despite the fact that traffic backups over the 60+ mile drive made me an hour late, Chay was friendly, respectful, and true to his word. The price remained the same, no dealer add-ons were sprung on me (I had told him over the internet that I did NOT want any dealer add-ons). Chay let my 5 year old who needed to accompany me (medical needs) sit in the display Odyssey and watch a DVD on the RES...she was thrilled! Richard in Financing also did not present any add-ons. The Honda Care Warranty was presented, which I expected. Richard also showed me how my payments would go down with a longer pay-back period (which I also expected, and declined). He was low-pressured, and polite when I stuck to my plan. This I DIDN'T expect, as I have sat through high pressure pushing of "mop and glow" and "rust-proofing" in other dealerships through the years, and gone home after hours of paperwork to find I was paying over 5 years rather than 4 (my own fault for not having discovered Edmunds.com sooner!) I am very happy with Goudy Honda, Chay Taing and Richard. They made my SUV purchase very enjoyable - absolutely NO "buyer's remorse". More

Firstly, let me give you some of my own background so you understand where this review is coming from. I am the woman that other female and male friends call when they are ready to get a new car. I am the In understand where this review is coming from. I am the woman that other female and male friends call when they are ready to get a new car. I am the Internet Research Queen and ultimately the closer who goes with friends to deal with car salespeople, the dealership's "internet sales" department, the financing department, etc. My friends come to me knowing that they are coming to a good, honest source of information that goes into the dealerships to make sure all promises are kept. My suggested procedure for all my friends is: 1) price the car you want via the internet, get all the quotes you can in writing and clarify EXACTLY what you are getting for the price 2) pre-qualify yourself for a loan BEFORE walking into the dealership to have some ammunition and then 3) stick to your guns and to written promises made via email and don't be afraid to walk out with me when I feel they are not getting what was promised. All this being said, last year in April I found myself with a mistake. Somewhere along the line, Volvo ceased being what they are known for being and I was looking at a very upside down loan on a 3 year old vehicle I did not trust and had to pay out the wazoo every time I filled it up with skyrocketing 91 gas. I did my normal research, really wanted a Honda Civic Hybrid and mapped out the consequences of rolling an upside down loan into a brand new loan and being super upside down on the new car in addition to probably paying a higher interest on the gap loan between old vehicle and new according to my finance company. I got my quotes, Goudy was the cheapest and I "met" Art because he was wanted to make sure that one of my inquiry emails into one of the junior sales guy was being handled on a timely basis. I explained my situation to Art, knowing that Goudy had the best price and with the intention of having to suffer somewhat for being upside down on a loan. I know the whole process takes about 4 hours and Goudy was busy the day I went in, Art was busy, everybody was busy, but no one neglected me. When the important parts of the process came, the final price, financing, etc., Art came right back to me. Goudy have me exact Blue Book dealer value for my trade-in, they rolled my old loan into my new loan and gave me a flat rate of a brand new (cheap) Honda loan. This rate was so much better than the best one I found through research! This past Friday, I went BACK to Gaudy and Art Cheng a SECOND time to do a lease for my husband. I had Honda's special lease offer in my hands, but we did not even have to refer to it because Art printed the same ad and was walking us through the pricing process. We traded in my husband's car for a lease down payment and here again; the offer was absolutely fair for the condition my husband's car was in. Art already told me on the phone that the monthly lease price will be 8.25% of each monthly payment price and prepared me for the $14 difference BEFORE we even walked into Goudy. Our lease price was exactly as advertised: $169 + 8.25% and we decided to buy extra miles for $9 more. Financing historically sells emotional add-ons and Mr. Mogg did NOT even do that. He told us what was available to us but said that he will leave it for us to decide to take/not take. I had a very pleasant, non pushy experience with Art, York and Mr. Mogg. The only reason I saw this website was because I originally Googled Goudy Honda for Art's number. I am very surprised that anyone felt slighted or tricked by Goudy and/or by Art. Each time I have been here I have been given straight forward information that came to finalization in black and white on paper. I want to make sure that Goudy gets their fair shake in this. I consider myself an educated, realistic, experienced new car consumer and I give Goudy a 5 star. More

Same old story: Called them with a quote to match from another dealer. "Yes," said Art director of Internet Sales. Went in (and despite my having leased 2 and bought one in the last 6 years), he "explaine another dealer. "Yes," said Art director of Internet Sales. Went in (and despite my having leased 2 and bought one in the last 6 years), he "explained" that the other dealer had made a mistake and instead of $371/month I was looking at $429/month for a CRV. That obviously is not a price match as promised. A couple of salient points: I've been(past tense) a loyal customer of Goudy, have top credit and always have equity in my returned cars and this is how I was treated. Unfortunate. No wonder car sales guys have the reputation they do. More