Gossett Hyundai - Service Center

My car was in for 35,000 mile servicing today. I made the appointment about two weeks ago and since I had no other conflicts I showed up an hour early for it today. Everyone was gracious despite m I made the appointment about two weeks ago and since I had no other conflicts I showed up an hour early for it today. Everyone was gracious despite my early arrival and I went to wait in the waiting room. While there I was able to observe one employee assist another customer whose car wouldn’t start and even give a phone number for her to call if she was stuck. The other ladieswere kind and immediately accommodating to everyone who came. They were apologies because they are a little short staffed in the automotive tech technician department. My car was ready and I was off, but grateful to have been taken care of and have had the opportunity to be around such an accommodating helpful. Were kind and immediately accommodating to everyone who came. They were apologies because they are a little short staffed in the automotive tech technician department. My car was ready and I was off, but grateful to have been taken care of and have had the opportunity to be around such accommodating, helpful people. More

Kind and compassionate service when we bought our 2021 Accent last year. More of the same when I needed help to transfer the warranty to my name after the untimely passing of my wife. Kudos to Business Ma Accent last year. More of the same when I needed help to transfer the warranty to my name after the untimely passing of my wife. Kudos to Business Manager Jose Arellano! More

THIS DEALERSHIP DAMAGED MY HEADLIGHT AND REFUSES TO REPAIR! I drive a Hyundai Genesis 5.0 and decided on March 20th (Tuesday) to get my left turn light bulb repaired at the Hyundai on Covington Pike. Upon arriv I drive a Hyundai Genesis 5.0 and decided on March 20th (Tuesday) to get my left turn light bulb repaired at the Hyundai on Covington Pike. Upon arrival at 3:00 PM, I asked the service tech Antwon if the process was long. He stated "No, it shouldn't take us any time to repair your light". My car was complete at 5:07 PM, two hours later. In a rush, I left without viewing the work done to my car expecting a simple turn light to be repaired correctly. On Friday, I personally washed my car and noticed the same headlight I got repaired was damaged and broken. Immediately, I called Antwon the service technician and left a voicemail. I called again on Saturday with no answer. He did not return my call. I returned to Hyundai on Monday expressing how I had not noticed it until washing my car and how I had not hit anything. No damage or scratches on my grill or paint, JUST a busted light that happens to be the same light I went to get repaired!! The manager stated it could have been hit by a cart, however, I have not gone to ANY stores and there are ABSOLUTEY NOOOO scratches on my paint. This has had to be the worse experience EVER and it has cost me $1,500 when I simply went to get a bulb change!! The manager David was dispassionate and immediately stated it was nothing on them. The GM Jason was as well. I had nooooo issues with my headlight prior to coming to this place and I completely regret it!! I would NEVER recommend anyone to buy a car from Hyundai or get any repairs done at this location!!! They do a pre-inspection video that clearly shows no damage to my light, but no post- inspection video!! Horrible DO NOT GO TO THIS LOCATION!!!! AND CHECK ALLLLL OF YOUR WORK BEING DONE BEFORE LEAVING!! More