Gossett Chrysler Dodge Jeep Ram Fiat - Service Center

Charged 1980 for service that did not fix the issue. These are just parts pushers that dont investigate the true cause of the problem. If you want to waste time and money This is the place to go! These are just parts pushers that dont investigate the true cause of the problem. If you want to waste time and money This is the place to go! More

Absurd To keep this short I won't go into the entire experience let's just say it all came down to being completely unorganized and a hassle. My main compl To keep this short I won't go into the entire experience let's just say it all came down to being completely unorganized and a hassle. My main complaint is the absurd price for "diagnostics" I had a leak in my trunk and was quoted $140 to diagnose. I know squat about cars. Over 24 hours after dropping my car off(I had an appointment) I received a call stating they would need an additional $140/ hour to diagnose. I declined the service, went to pick up my car and low and behold they hadn't even replaced to recall air bag. Another day and a half goes by, I pick up my car. The following day I decide to pour two bottles of water around the seam of the closed trunk. Opening the trunk I see where the water in coming in. I removed the liner and fix the problem for less than $4 and in under 30 minutes. Knowing zip about cars I fixed the problem using common sense. I would think these professionals would have used some of their knowledge and experience to have done something similar but instead they wanted to power wash it(overkill), take two hours and $280. Is this a case of taking advantage of a person or standard practice? Either of these options are unacceptable to me. Proceed with caution if you choose to take you're vehicle to Gossett Dodge service center. I won't be buying my next car from Gossett on account of their terrible service department practices. The staff were friendly but unorganized. More

Crooks I had my car towed to your facility Gossett Motor on 1901 Covington Pike Friday 8-12-16 for a gear shift replacement. I was called by Eric Wright on M I had my car towed to your facility Gossett Motor on 1901 Covington Pike Friday 8-12-16 for a gear shift replacement. I was called by Eric Wright on Monday 8-16-16 around 4:30 PM stating my car is ready for pick up; on the way Eric called back and stated he didn’t have the keys to my car. He stated the tech who worked on my car went home sick and he couldn’t locate my keys; I advised Eric I have my spare key with me I’m on the way to pick up my car. Upon my arrival Eric went to the service lot to retrieve my car for me he returned and stated someone has broken in your car; I went to the location and observed my driver side window knock out and my Pioneer Radio snatch out along with damage to my drunk where someone entered and stole my 500 piece Craftsman set of tools. I asked Eric will I be reimbursed for the damage to my car he stated no you have to file the claim on your insurance. I stated my car was brought to you in good faith of it being taken care of, Eric stated we have had several break ins on this lot. I know you have insurance for situation like this; Dodge is a $100 million company. I called the police to file a report it took them exactly 1hour and 27 minutes to respond after I called them a second time. I asked Eric could someone clean the glass out of the car for me; he stated the service center is closed there is no one here. Eric departed property when the police showed up leaving me to clean the broken glass from my window and interior. After filing the police report departed property mad as xxxx, I stopped at the service station on the way home to get gas; my car would not come out of park I was stuck at the service station with the same problem I brought my car to the service center for repair. I used my 2009 Dodge Ram 1500 and pulled my car back to my house. I had no way earlier knowing my car was not working properly because I had wait on the police to take finger prints therefor I didn’t touch anything. More

service experience I Would Not let these people fix my bike. My husband brought his car up here to get a gas leak fixed they fixed it after a week of having his car(and I Would Not let these people fix my bike. My husband brought his car up here to get a gas leak fixed they fixed it after a week of having his car(and that was with an appt.) pick up his car just so it can sound worse then it did when he dropped it off. They claim they'll look at it again. It was better this time when we pick it up but now after about a month its leaking gas again. Its almost like they don't know what there doing or they just like billing our warranty company. More

Slow slow slow I scheduled a service appointment for Tuesday morning and was told for three days running that it was in line for diagnostic...by Thursday I was assur I scheduled a service appointment for Tuesday morning and was told for three days running that it was in line for diagnostic...by Thursday I was assured that it was going on the next day for sure. I had no response Friday or Saturday, and when I called Monday I was told unapologetically that it's about a week's wait to have your car diagnosed. This is of course absurd: I called Wolfchase Chrysler that morning and had assurance that they would look at it the next morning. I don't know what the situation is, but the expectation that a week without a diagnostic is not something you need to mention to a client is ridiculous. More

We were traveling and experienced auto problems on the highway. We contacted another dealer first who referred us to Gossett because we were closer to them. We promptly drove there and explained our sit highway. We contacted another dealer first who referred us to Gossett because we were closer to them. We promptly drove there and explained our situation, 800 miles from home and 700 more miles to destination. Mike was very friendly and accommodating and did all he could to see if we could get repair. No loaner cars were left and we had nowhere to go. We waited in the lounge of the dealership to receive diagnosis. Our truck had a bad wheel hub and O2 sensor. Parts were available and they did their best to repair and get us on the highway. A courtesy driver took us to get something to eat and sit at Wendy's for a bit, then picked us up. Shortly before closing our truck was completed and we were able to go. Thank you Mike, and all who worked to make this a timely repair for us while out of state. More

DO NOT ORDER PARTS FROM THIS DEALERSHIP!!!! They do not care if you receive it or not. The first time they sent the part to the wrong place, the 2nd time I have not received it all Mike keeps saying is tha care if you receive it or not. The first time they sent the part to the wrong place, the 2nd time I have not received it all Mike keeps saying is that the delivery service has not called him back. He did not care that my vehicle has been in the repair shop for two weeks waiting on this part. 10/23/2013 Thanks, Anna More