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Gosch Ford Temecula - Service Center

Temecula, CA

4.8
2,722 Reviews

2,722 Reviews of Gosch Ford Temecula - Service Center

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October 25, 2023

Great in and out and solid service. They even did my first oil change for free even though I didn’t ask and I didn’t buy my truck from them. More

by essenduro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Caruthers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rigo Arechiga Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

Gosch Ford Temecula responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Jason Noble General Manager

October 25, 2023

Our company is new in the area and we have been taken our fleet to other Ford dealerships for years and out of all the dealerships we have dealt with this one has by far been the most reliable and enjoyable More

by cduval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Masuguchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Gosch Ford Temecula responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jason Noble General Manager

October 24, 2023

I am so grateful for this dealership. They are always polite, professional, and extremely knowledgeable and helpful. More

by Kurt Ruth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noble, Austin
Oct 24, 2023 -

Gosch Ford Temecula responded

Kurt, Thank you for choosing Gosch Ford Temecula. Your feedback and rating mean a lot to us. We're glad Austin was able to help, and we hope to see you again! Jason Noble General Manager

October 23, 2023

I've had great experience with this ford dealer and Ken has always been there for me and my family,his the SERV person to go to. More

by blackhawkvet1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Gosch Ford Temecula responded

Thank you for your very kind review. Kenn and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gosch Ford Temecula. Jason Noble General Manager

October 21, 2023

Chris V has been so amazing and helpful to help us w our ford fiesta. He got us in right away and had solved our concerns in lightning speed. Very courteous and great customer service. Highly recommend. More

by Stephanieboudreaux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vecchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2023 -

Gosch Ford Temecula responded

Stephanie, we are very happy to hear that Chris provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jason Noble General Manager

October 21, 2023

Very professional took care of my truck I’m happy I purchased my truck at Ford and I look forward to taking my truck for My next service More

by Jorge benitez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2023 -

Gosch Ford Temecula responded

Jorge, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gosch Ford Temecula, we look forward to having you as a valued customer for many years to come! Jason Noble General Manager

October 18, 2023

Ernie is the best delivery driver we have had and appreciate him and his quick attention to detail More

by savannah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Cornmesser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ernie
Oct 19, 2023 -

Gosch Ford Temecula responded

We are very happy to have provided you with such a positive experience, Savannah! We sincerely value your business and look forward to your next visit. Jason Noble General Manager

October 18, 2023

Service center really lacks. Fifteen years ago, they were great, but that's not been the case in the past several years. I tried to give them the benefit of the doubt and told my More

by DoneWithGoschFord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Britton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Gosch Ford Temecula responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your visit? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Rachelle Long Service Manager 951-699-1302

Oct 19, 2023 -

DoneWithGoschFord responded

Gosch Ford Temecula had been treating me badly for several years now, even after I'd lowered my expectations for going there. I'm no longer interested in playing along with the facade that anyone who works there would actually try to make things right - it's been made painfully clear that I should've given up years ago; the time to address customers' problems isn't after they've decided to never return, but rather when they're trying to get help in real time. If you'd truly like to get to the bottom of things, talk to your staff and hold them accountable; tell them to stop disregarding customers who are clearly expressing their concerns and seeking help with issues they're experiencing. Also, I was under the understanding that my identity was supposed to be protected posting on here, and that my information was not to be shared... So why is Gosch Ford Temecula sending me e-mails and text messages and calling my phone??? Absolutely ridiculous. PLEASE leave me alone. That's how you can make things right: talk to your staff, and stop harassing former customers.

October 18, 2023

Chris was excellent again and took care of my service on short notice. He was knowledgeable and friendly. He let me know of a few services coming up but was not pushy about having them done right then and t More

by twilliams83
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vecchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Gosch Ford Temecula responded

We are very happy to hear that Chris provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jason Noble General Manager

October 18, 2023

Awesome experience from the time I dropped my car off with Austin N. in the a.m., to picking it up from Raymond Q. in the p.m. Service was great, communication was thorough, and car was clean! Thanks G More

by karen.lejay69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Quintero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Noble
Oct 18, 2023 -

Gosch Ford Temecula responded

Thank you, Karen, for sharing about your experience with Gosch Ford Temecula. We appreciate your business and hope to see you again soon! Jason Noble General Manager

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