Gosch Ford Temecula - Service Center

Has good service department. It took 5 months to get my recall part. However, Cameron has always took excellent care of me when using your service department. It took 5 months to get my recall part. However, Cameron has always took excellent care of me when using your service department. More

Dealer waiting room was comfortable and the service was done in a timely manner. K done in a timely manner. K More

Outstanding service,service representatives,timely service,knowledgeable representative,respectful, a professional group of people,thank you all. service,knowledgeable representative,respectful, a professional group of people,thank you all. More

Robert greeted my wife and I with a smile and positive demeanor. I am not the most mechanically inclined but Robert did an exceptional job answering all my questions and gave me the confidence to get the demeanor. I am not the most mechanically inclined but Robert did an exceptional job answering all my questions and gave me the confidence to get the job done right! We will definitely be going back for the splendid experience! More

To the people of Gosch Ford Temecula. I would like to say a few words about one of your cashiers, Kristy MacDonnell. I have dealt with her several times over the last year and just wan I would like to say a few words about one of your cashiers, Kristy MacDonnell. I have dealt with her several times over the last year and just want to say she is a pleasure to work with. She always has a bright smile and pleasant attitude and makes people feel at home dealing with your business. Her professional attitude is something you don’t find in many places these days. It’s always a pleasure buying at your location. Dave Tipton More

Cameron is always a huge help when my vehicles need service, but lately it is difficult to coordinate with others when he's not available. I've had parts randomly delivered to my home and still have n service, but lately it is difficult to coordinate with others when he's not available. I've had parts randomly delivered to my home and still have not been installed. I hope the quality of service improves soon! More

Great customer service. Robert C was helpful in getting my parts. Will definitely be back. Robert C was helpful in getting my parts. Will definitely be back. More

Service is great. Answer all questions correctly. Update on service is excellent. Always will be a customer. Answer all questions correctly. Update on service is excellent. Always will be a customer. More

I brought my vehicle in for the first time to get oil change and two recalls done. They told me it would take one day at the end of the first day. They called me and said they would need a second day. Yo change and two recalls done. They told me it would take one day at the end of the first day. They called me and said they would need a second day. You offered me a rental vehicle, but I didn’t need a rental vehicle For one day On the second day, he called me and said my vehicle was complete ready for pick up. I asked him for transportation from my home to the dealership but they said no we don’t go to Canyon Lake is too far from our dealership had no way to get there so I got a Uber, but you offered me a rental car but you didn’t offer me a ride. I don’t understand that you say you have good customer service but you offer car but you don’t offer me a ride I think the rental car would be more expensive than a ride to your dealership, so what is telling me is that customer service only works when the customer come to you and you don’t go to the customer so now I have to make a decision do I have you work on my vehicle or do I have another dealership work on my vehicle? More

I have never had an experience like this one. It was awesome having the videos of each step through the process and all continuous updates from Cameron made it a great experience. It was awesome having the videos of each step through the process and all continuous updates from Cameron made it a great experience. More