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2,709 Reviews of Gosch Ford Temecula - Service Center
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October 22, 2018
The Works As usual, Ken Olson was wonderful and always keeps me up to date on the progress of my service and if anything else is needed. He always goes above As usual, Ken Olson was wonderful and always keeps me up to date on the progress of my service and if anything else is needed. He always goes above and beyond for outstanding service! More
by coni1019
Verified CustomerEmployees Worked With
Kenn Olson
October 22, 2018
Horrible customer service Instead of requesting a thorough inspection of my warranted engine, I was told it's a normal sound when many are being replaced as a result of the sam Instead of requesting a thorough inspection of my warranted engine, I was told it's a normal sound when many are being replaced as a result of the same sound. Google the engine tick issue for the 2018 mustang gt if you're curious. Far more than enough cases of the short block, sometimes longblock, cam phasers or pistons being replaced, to name some examples, that a dealership should fight for you to at least have a full on inspection done. Break things down and physically inspect internally. After picking the car up I was told I would be getting a call in the AM regarding if they could do anything further. No call in the AM.....Three voicemails and two days later I got fed up and just physically went to the dealership where I got into an altercation and was told it's normal and to try another dealership or open a case number. Oh I will open a case number. Last time I'll ever go to Gosch Ford Temecula More
by Notafan
Employees Worked With
Other Employees :
Mike Tinsley, and the entire process is where the issue is
October 22, 2018
Check engine light Have used this service for several years. As a snowbird, I needed a service department that I had as much confidence in as my home dealership. They al Have used this service for several years. As a snowbird, I needed a service department that I had as much confidence in as my home dealership. They always took care of me and was upfront with recommendations.The service writer takes time to make sure I fully understand my problem and the solution. BZ to David. More
by PLSPULLFWD
Employees Worked With
David Sanchez
October 22, 2018
Always great Can't say enough about this service center. I take my fusion and my wife's truck for all our services here. Nick is phenomenal at making sure all your Can't say enough about this service center. I take my fusion and my wife's truck for all our services here. Nick is phenomenal at making sure all your concerns are dealt with. They are professional and courteous when your waiting. There's just not enough good we can say about this center. We highly recommend gosch Ford. More
by Skinsfan
Employees Worked With
Nick in service
October 22, 2018
Excellent as always. Scheduled maintenance visit. Awesome customer service by Rachel. Addressed recall items too. Set me up with a free rental until truck maintenance was Scheduled maintenance visit. Awesome customer service by Rachel. Addressed recall items too. Set me up with a free rental until truck maintenance was done. Love Gosch. More
by JMMcon98
Employees Worked With
Rachel in service department.
October 22, 2018
EXCELLENT AND FAST SERVICE VEHICLE WAS REPAIRED 2 DAYS BEFORE PROMISED AND CORRECTLY. LOANER VEHICLE WAS PROVIDED,, I ALWAYS MAKE APPOINTMENTS WITH RACHELLE LONG BECAUSE SHE IS VEHICLE WAS REPAIRED 2 DAYS BEFORE PROMISED AND CORRECTLY. LOANER VEHICLE WAS PROVIDED,, I ALWAYS MAKE APPOINTMENTS WITH RACHELLE LONG BECAUSE SHE IS VERY KNOWLEDGEABLE AND THE COMMUNICATION WITH HER IS EXCELLENT More
by miranda414
Employees Worked With
RACHELLE LONG
October 22, 2018
Service Brought vehicle in for oil change and was done. Price went up from last couple oil changes but no biggie. Nearest dealer to my location Brought vehicle in for oil change and was done. Price went up from last couple oil changes but no biggie. Nearest dealer to my location More
by pnewman7610
Employees Worked With
Rachel service
October 22, 2018
Surveys Insanely crowded and insanely slow. Not friendly at all. Also when I was their two different people were yelling about the horrible service. When you Insanely crowded and insanely slow. Not friendly at all. Also when I was their two different people were yelling about the horrible service. When you return to pick up your car you will stand there until your service person is ready instead of another service person helping you, I mean come on man. More
by senorgavavhos
Employees Worked With
Mike Parrish
October 22, 2018
Rebecca was very helpful Rebecca did a great job since my arrival. It was my first time in the service department and I didn't wait, great customer service and the car came as Rebecca did a great job since my arrival. It was my first time in the service department and I didn't wait, great customer service and the car came as fix during the time told. I will definitely be back with future services with the car. More
by Erivera
Employees Worked With
Rebecca
October 22, 2018
SYNC system and keypad panel replacement My panel needed to be replaced as it fell off and was literally hanging by wires. Parts had it in stock and the schedulers got me in the next day. My panel needed to be replaced as it fell off and was literally hanging by wires. Parts had it in stock and the schedulers got me in the next day. My sync system was stuck and now everything is back to working. More
by lenoregallucci
Employees Worked With
David Sanchez
