Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
2,709 Reviews of Gosch Ford Temecula - Service Center
Sort by
October 24, 2018
Fraud brake pad ‘analysis’ Went in for drive shaft recall on Ford Transit. First -automatically put in an oil change without requesting if needed (which it wasn’t) Second- David Went in for drive shaft recall on Ford Transit. First -automatically put in an oil change without requesting if needed (which it wasn’t) Second- David service manager stated need for front brake pads because they were down to 1mm / told me to be “Careful- it’s a big risk”. Took it directly to my regular mechanic and had plenty of brake pad. Ed (Auto Care Experts) stated this is why the industry gets a bad reputation - it was outright fraud - no pads were needed and are worn exactly as much as the rear pads More
by landenkm
Verified CustomerEmployees Worked With
David - first service desk manager when you walk in
October 24, 2018
Friendly service Temecula ford service staff is great. Always friendly and available to talk to. And they call you afterwards to make sure everything is good . They h Temecula ford service staff is great. Always friendly and available to talk to. And they call you afterwards to make sure everything is good . They hold themselves to a high standard. More
by cole_tlc
Employees Worked With
Rachel
October 23, 2018
Splendid The service was fantastic. From the time that I called To make the appointment ,to the time that I brought the vehicle in. She kept me informed on wh The service was fantastic. From the time that I called To make the appointment ,to the time that I brought the vehicle in. She kept me informed on what was being done and And when there was A-day delay to order parts she let me know immediately and offered a rental car. When I came to pick up the car she was polite courteous the car was clean she brought me out to were the car was parked. Sent text to me the next day to find out if there were any issues or anything else she could help me with. More
by mrdanny50
Employees Worked With
I believe her name was Rachel
October 23, 2018
Crappy quality and broken promises Had a trailer hitch installed on our explorer. The cut into the bumper looks horrible. The plastic piece that then goes into bumper broke off the fi Had a trailer hitch installed on our explorer. The cut into the bumper looks horrible. The plastic piece that then goes into bumper broke off the first time we removed the cover - before leaving the ford parking lot. Complained, only to be told we would have to come back for repairs. Manager of the entire service dept said they would fill my gas tank for the trouble. The service manager assigned to our vehicle repeated this to me day of and then denied it when we went back for the repair. Ended up getting half a tank out of them. Also when we went back for the repair, which they scheduled on a Saturday, we were told the body shop is closed on saturdays. So they send us to enterprise for a rental, who was out of cars! Total joke. Writing this review, as this is not the first time we have had issues with this ford service station. We will not be using them again! More
by Shimmer588
Employees Worked With
David sanchez
October 23, 2018
Ford Explorer battery replacement. David Sanchez at Gosch Ford Temecula always goes over and above to take care of my Ford Explorer maintenance needs. Thank you again for your excellen David Sanchez at Gosch Ford Temecula always goes over and above to take care of my Ford Explorer maintenance needs. Thank you again for your excellent customer service!!! More
by judykruger04
Employees Worked With
David Sanchez
October 23, 2018
Excellent Service Rachelle Long always takes care of me. She is always available by phone to answer my questions. I would recommend her to all my family and friends. Rachelle Long always takes care of me. She is always available by phone to answer my questions. I would recommend her to all my family and friends. More
by jeffm6
Employees Worked With
Rachelle Long
October 22, 2018
Great Service, Friendly Staff Gosch Ford got me in and out with a smile. Very clean and comfortable atmosphere. Truck came out serviced and clean. Pretty good coffee too! Gosch Ford got me in and out with a smile. Very clean and comfortable atmosphere. Truck came out serviced and clean. Pretty good coffee too! More
by charlesr.seaton
Employees Worked With
Mike T in service
October 22, 2018
Decent Service was great and everyone was very nice! However, my truck was returned extremely dirty and with baked on water spots. I had to pay a detailer to Service was great and everyone was very nice! However, my truck was returned extremely dirty and with baked on water spots. I had to pay a detailer to come to my house to get the spots out and detail the whole truck. I would go back there but I would ask them to take better care of it. More
by nbprez
Employees Worked With
Mike Tinsley
October 22, 2018
Service Absolutely outstanding service. they said it would take half day and it was done in time frame. everyone on the phone was very friendly and helpful. Absolutely outstanding service. they said it would take half day and it was done in time frame. everyone on the phone was very friendly and helpful. also the Gentleman who helped me in the service department was awesome and i'm sorry i don't remember his name. in Temecula he sits to the far right in last cubicle/desk. More
by bstone1
Employees Worked With
i'm sorry i cant remember it was quick and efficient he sits at last cubicle on far left he was great.
October 22, 2018
Great Service Trevor provided excellent service. From making sure I had Uber rides to and from the dealership to going over the 10-point inspection with me before I Trevor provided excellent service. From making sure I had Uber rides to and from the dealership to going over the 10-point inspection with me before I left. All in all, a great experience. More
by emkayw
Employees Worked With
Trevor S
