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Gosch Ford Temecula - Service Center

Temecula, CA

4.8
2,711 Reviews

2,712 Reviews of Gosch Ford Temecula - Service Center

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August 21, 2024

Joseph always takes care of our trucks! 100%, no complaints about the Gosch service department. More

by DCW 2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Gosch Ford Temecula responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joseph met your expectations. Thank you for choosing Gosch Ford Temecula, we look forward to having you as a valued customer for many years to come! Jason Noble General Manager

August 21, 2024

Completely painless service, from scheduling the appointment, communications during the service to a quick finish with detailed reporting and status. I spent the time in a very clean cool waiting r More

by mooregm0214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Gosch Ford Temecula responded

Thank you! Joseph and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gosch Ford Temecula. Jason Noble General Manager

August 20, 2024

Took 3 months to get a check engine repair done. Numerous calls with no responses, customer support calls, and finally got a response from calling the GM. It shouldn’t be this hard to get your new t More

by KMav
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Britton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Gosch Ford Temecula responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Rachelle Long Parts and Service Director

Aug 22, 2024 -

KMav responded

I’ve already spoken with you. I have no idea how there are so many holes in the way documents are processed. An example is Gosch service center telling me 42,000 points is enough for 3 oil changes when you guys change over 26,000 points. I tried to give the benefit of the doubt in every step of this process, but I never found one.

August 16, 2024

Great customer service, communication and professionalism. Quick turnaround during a busy time. Thanks again everyone! More

by Kyle.Grijalva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Gosch Ford Temecula responded

Thank you so much, Kyle, for your kind words, and for taking the time to leave us this wonderful feedback! Jason Noble General Manager

August 16, 2024

thanks Kenn appreciate the work you and your team does. Great explanation of diagnosis, recommendations next steps and costing. In Kenn we trust! More

by Ranchodms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Gosch Ford Temecula responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Kenn and our team, and we look forward to working with you again. Jason Noble General Manager

August 13, 2024

Shout out to Kenn. Thank you so much much Kenn you have great customer service as soon somebody walking he welcome you with such a nice attitude and explain you all More

by Araceli Palacios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Gosch Ford Temecula responded

Thank you so much, Araceli, for your excellent review! We are so glad that Kenn had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gosch Ford Temecula to be a positive one. Please don't hesitate to reach out if you need anything else. Jason Noble General Manager

August 12, 2024

Ken Olsen of Service Department was very helpful, professional, and procured necessary items to resolve issues. He researched to find out warranty covered items; worked on the paperwork to get the it More

by Sinha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2024 -

Gosch Ford Temecula responded

Sinha, Thanks for sharing about your experience with Gosch Ford Temecula. Kenn and our service team appreciate your business and hope to see you again soon! Jason Noble General Manager

August 10, 2024

totall price was not i expected but they have fixed right so i gave 5 stars. More

by Feds Papa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : receptionist after service department closed-end she was so nice.
Aug 11, 2024 -

Gosch Ford Temecula responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gosch Ford Temecula! Jason Noble General Manager

August 10, 2024

Very prompt in getting recall repair done & back to me, same day as appt. Thank you More

by Postinm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Britton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rigo Arechiga Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2024 -

Gosch Ford Temecula responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jason Noble General Manager

August 09, 2024

Ken Olsen in service & the Gosch team I can’t express my appreciation enough! Helpful, informative, accommodating- with my vehicle being picked up and dropped off from my house! Great overall experience! More

by Deb Comey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenn Olson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2024 -

Gosch Ford Temecula responded

Thanks for sharing your thoughts about your experience with Gosch Ford Temecula. We appreciate your business, Deb, and hope to see you again soon! Jason Noble General Manager

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