Gorno Ford

Receptionist was extremely rude and spoke down to me. She had the audacity to speak to me in a negative manner when I was not even talking to her, but talking to my father. Also, the dealership charged an ab had the audacity to speak to me in a negative manner when I was not even talking to her, but talking to my father. Also, the dealership charged an absurd amount of money for labor for things that did not even need to be done. Took my car in for repairs for a recall, ended up paying $400 for unnecessary things. Also, my car was there for about 5 hours, and they somehow managed to use a quarter tank of gas from my car. How? I am just not sure. More

If you want a Ford dealer in the downriver area go to Southgate Ford. I purchased all my vehicles from Gorno and the last vehicle I purchased was an Econoline for about $30000. When I went back to trade Southgate Ford. I purchased all my vehicles from Gorno and the last vehicle I purchased was an Econoline for about $30000. When I went back to trade it in they wouldn't buy it back. There was absolutely nothing wrong with it, they said that Econolines are not selling so they didn't want the vehicle. The salesman was an a**hole and the dealership didn't care if they lost my business or not. At first I thought I wouldn't be able to trade it in but I went to Southgate Ford, the people where great, traded the van in without any problem. Also, while I had the van which I purchased new, my tire went flat after about 6 months. I figured no problem. I'll patch the hole myself, done it more times than I can remember, and when I found the hole, it had already been patched and was leaking at the patch. So I put another plug in next to theirs to fix the leak, took the van to the dealer to complain about it in hope to get a new tire and they told me they couldn't do anything for me. $30000 new vehicle and I'm getting tires with plugs in them. I will never buy a vehicle there and will tell anyone who asks to not buy a vehicle there. More

After purchasing a Truck a week prior, salesman and management would not work with us to purchase another car. Went to Taylor Ford and the first offer was what we were trying to get at Gorno. Salesma management would not work with us to purchase another car. Went to Taylor Ford and the first offer was what we were trying to get at Gorno. Salesman dropped 5 F bombs in front of my wife, very disrespectful, More

I took my truck there to get fixed because Taylor Ford screwed me and tried to say it wasn't under warranty, any ways Gorno fixed the Truck free of charge under warranty. I had lots of problems with this screwed me and tried to say it wasn't under warranty, any ways Gorno fixed the Truck free of charge under warranty. I had lots of problems with this truck and it only had 59,000 miles on it and it was paid off so I started looking at new trucks and after talking to Mary Knee she at first got me $18,500 for my truck and I was happy with that and with the rebates that I was getting for a new F-150 I decided to pull the trigger and buy a new one so I filled out the paper work and picked out a truck and she came back and told me that it would be ready the next day. So I go in there to pick up my truck and she tells me that she talked with the manger and got me $500 more for my trade in and I didn't even ask her to do it. So I got $19000 for my truck instead of the $18500 they first quoted me and $4500 for rebates and a great truck that has everything one could want or need. She is a top notch sales person and the dealership really took care of me, not like Taylor Ford. More

I bought a used version of my dream car from Gorno Ford. Of course I should have spent more time looking at the car before I drove off the lot but with some of the flaws they agreed to install a remote star Of course I should have spent more time looking at the car before I drove off the lot but with some of the flaws they agreed to install a remote start and replace the back seat cushion. I was finally able to drive it days later - and noticed none of the tires had valves on them. Then I noticed bubbles buldging out on the front and back passengers side. Research would tell me these needed to be replaced immediately. My husband took it in and (having found another bubble on the rear drivers side) had to literally argue to get 4 new tires (4 - because the tires would wear unevenly otherwise). And of course the manager had to question whether I (being female) hit something (when we had the car for less than a week at that point). So then the Body shop manager thought he would be slick and give me the cheapest no name tires. Right now my husband has spent the last 2 hours at the dealership waiting to get these tires only to find out the guys in the body shop cant get them to bead - and they have to take them to Belle Tire, oh and it will be another 2 hours. The fact that we have to FIGHT for what we agreed to pay for - an operational vehicle - and that the male chauvinist pig of a body shop manager believed I could cause such damage because I am female; solidifies my opinion that I will never shop at Gorno Ford again. More

They wasted so much of my time on 2 different occasions. I pretty much went without a car for a month because they lied to me. And when everything was said and done, they wanted me to pay another $5,000 ove I pretty much went without a car for a month because they lied to me. And when everything was said and done, they wanted me to pay another $5,000 over what they told me. DO NOT DEAL WITH THEM EVER! More

Three years ago I had repairs done on my vehicle. I Three years ago I had repairs done on my vehicle. I asked these people to stop sending me mail. I even walked in and asked them and even sent mail Three years ago I had repairs done on my vehicle. I asked these people to stop sending me mail. I even walked in and asked them and even sent mail asking that they stop. And then I moved and now I’m getting the junk mail there at my new address. Figure that one out? Harassing TREE KILLERS! More

My friend just called me about this site. She said the only comment on here was an old one and not very nice. I have been dealing with Gorno Ford for over 14 years and am never dissatisfied. The employe only comment on here was an old one and not very nice. I have been dealing with Gorno Ford for over 14 years and am never dissatisfied. The employees are so friendly, the facility is clean, and I've never been unhappy with the repairs made to our vehicles. I would recommend Gorno Ford to anyone. More