Gorno Ford

several experiences with dishonest employees. never been so disgusted over customer service. only went because they had exactly what i want. "certified" means nothing when you buy here. warranties are a bat so disgusted over customer service. only went because they had exactly what i want. "certified" means nothing when you buy here. warranties are a battle More

This my second vehicle purchase from Gorno and my forth purchased new vehicle from Ford. I have never been unhappy, until now, with any purchase or lease with Ford. I was mailed rebates from Gorno, that I purchased new vehicle from Ford. I have never been unhappy, until now, with any purchase or lease with Ford. I was mailed rebates from Gorno, that I could not use and a letter stating that they can give me top dollar for my trade in and send me home with a 2013 or 2014 new Escape for the same payment or near what I am currently paying. They did not have what I asked for, so the salesman talked me into a different Escape. I did sign the contract without the salesman breaking down the costs, trade in, and final price. I was only told the monthly payment amount. When I got home and looked the contract over and saw that they left $3,500, from the old Escape and rolled it into my new Escape, without telling me. This was not what we agreed on. I am simply asking Gorno to respect my wishes of voiding this contract so I can purchase the vehicle I want and can afford, but they are not helping me. I have paid Ford thousands of dollars over the years and never reneged on my end. One would think that Gorno Ford and/or Ford Motor Company would do what they could to keep me a satisfied customer. My future with Ford looks dim. More

I brought in a truck under warranty which had a bad engine. Gorno did everything possible to help Ford get out of the warranty. Service manager told me it was safe to drive home, and it caught on fire engine. Gorno did everything possible to help Ford get out of the warranty. Service manager told me it was safe to drive home, and it caught on fire due to oil leaks from their service. Currently in litigation. More

I had my ford fusion repaired at Gorno. Two years later trying to trade it in and buy a new vehicle I can't even get what I owe. I took in my car because my front bumper was cracked, they cited front end d trying to trade it in and buy a new vehicle I can't even get what I owe. I took in my car because my front bumper was cracked, they cited front end damage instead of minor damage. They also entered that my car had 118,000 miles at the time of service instead of 18,000. I was told that the car fax they entered could not be changed. More

I've taken my Flex there for service twice. The first time was for brakes. They were supposed to check them out and tell me what was wrong. I received a call saying they had already done the work first time was for brakes. They were supposed to check them out and tell me what was wrong. I received a call saying they had already done the work and it was going to be $700. I said I never authorized any work to be done. They called back and reduced the price but I still could have had the same work done somewhere else cheaper. Very shortly after I get the car back I notice a rattle in the rear when I hit a bump. Not being a mechanic I assumed it was something to do with the suspension. About a month later when the car was up on the rack for an oil change I asked the guy to look at it. Lo and behold a bolt on the caliper was completely missing. I had to pay $30 out of my pocket to get it fixed there. The 2nd visit was for problems I had been having with my transmission. I was under warranty up to 100k miles and was getting close to that number. I took it in and had them look at it. They found a fan that was not working and said this would cause the problem I had. They fixed the fan and as soon as I drove it off the lot I knew there was still a problem. I then also started to notice a smell whenever I drove the car for any distance over 10 miles. I took it back a few weeks later and this time they said they found a couple of sensors in the transmission that were bad (why wasn’t this checked the 1st time?) and that there was a leak in the transmission. They said they fixed these issues and I would be good to go. Three days later I can smell the same odor again. I go back for the 3rd time and was told somehow the transmission was leaking again from the exact same spot it was before. So they fixed it. Again. And to top things off someone stole items from my vehicle on the last visit. I took the car in on Thursday and picked it up on Saturday. I drove it straight home and parked it in my garage and did not drive it until Monday morning so I am 100% certain the items were stolen while the car was at Gorno. On Monday I noticed a pen and paper on the passenger floor that I know were not there when I took the car in. I checked my console and money ( a couple of small bills and all the change in the change holder), an Apple nano and cologne were gone. I could also tell that my glove box had been gone through because everything had been stuffed back into it all folded up. I know it is the owner’s responsibility to remove all valuables so I am out of luck for the loss. But the fact that they have a thief working for them has just lost them a 10 year customer. Don, the most recent service rep I dealt with was very helpful, very friendly and very polite. But their inept service and complete lack of security are reasons I would tell everyone to avoid this dealership. More

I always get my car serviced here and I have never had any problems, they give me an accurate time frame and even offer me a ride to work with their shuttle car. I always recommend them to my friends and any problems, they give me an accurate time frame and even offer me a ride to work with their shuttle car. I always recommend them to my friends and family! More

Receptionist was extremely rude and spoke down to me. She had the audacity to speak to me in a negative manner when I was not even talking to her, but talking to my father. Also, the dealership charged an ab had the audacity to speak to me in a negative manner when I was not even talking to her, but talking to my father. Also, the dealership charged an absurd amount of money for labor for things that did not even need to be done. Took my car in for repairs for a recall, ended up paying $400 for unnecessary things. Also, my car was there for about 5 hours, and they somehow managed to use a quarter tank of gas from my car. How? I am just not sure. More

If you want a Ford dealer in the downriver area go to Southgate Ford. I purchased all my vehicles from Gorno and the last vehicle I purchased was an Econoline for about $30000. When I went back to trade Southgate Ford. I purchased all my vehicles from Gorno and the last vehicle I purchased was an Econoline for about $30000. When I went back to trade it in they wouldn't buy it back. There was absolutely nothing wrong with it, they said that Econolines are not selling so they didn't want the vehicle. The salesman was an a**hole and the dealership didn't care if they lost my business or not. At first I thought I wouldn't be able to trade it in but I went to Southgate Ford, the people where great, traded the van in without any problem. Also, while I had the van which I purchased new, my tire went flat after about 6 months. I figured no problem. I'll patch the hole myself, done it more times than I can remember, and when I found the hole, it had already been patched and was leaking at the patch. So I put another plug in next to theirs to fix the leak, took the van to the dealer to complain about it in hope to get a new tire and they told me they couldn't do anything for me. $30000 new vehicle and I'm getting tires with plugs in them. I will never buy a vehicle there and will tell anyone who asks to not buy a vehicle there. More

After purchasing a Truck a week prior, salesman and management would not work with us to purchase another car. Went to Taylor Ford and the first offer was what we were trying to get at Gorno. Salesma management would not work with us to purchase another car. Went to Taylor Ford and the first offer was what we were trying to get at Gorno. Salesman dropped 5 F bombs in front of my wife, very disrespectful, More

I took my truck there to get fixed because Taylor Ford screwed me and tried to say it wasn't under warranty, any ways Gorno fixed the Truck free of charge under warranty. I had lots of problems with this screwed me and tried to say it wasn't under warranty, any ways Gorno fixed the Truck free of charge under warranty. I had lots of problems with this truck and it only had 59,000 miles on it and it was paid off so I started looking at new trucks and after talking to Mary Knee she at first got me $18,500 for my truck and I was happy with that and with the rebates that I was getting for a new F-150 I decided to pull the trigger and buy a new one so I filled out the paper work and picked out a truck and she came back and told me that it would be ready the next day. So I go in there to pick up my truck and she tells me that she talked with the manger and got me $500 more for my trade in and I didn't even ask her to do it. So I got $19000 for my truck instead of the $18500 they first quoted me and $4500 for rebates and a great truck that has everything one could want or need. She is a top notch sales person and the dealership really took care of me, not like Taylor Ford. More