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Gorges Volvo Cars - Service Center

Omaha, NE

4.8
1,206 Reviews

1,206 Reviews of Gorges Volvo Cars - Service Center

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July 20, 2022

I’d feel a lot better if my AC was fixed. Having to wait 10 days to get it in for a 2nd appointment to fix it due to staff shortages. More

by Steve Kampschnieder
Recommend Dealer
No
Employees Worked With
John Gaines
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2022 -

Gorges Volvo Cars responded

Hi Steve. We understand your frustration and are hard at work trying to get caught up. It looks like you were last in at the end of June for the ac. We are sorry to hear you are still experiencing issues. If you would like to call us at 402-359-1500 we will do our best to get you in as soon as possible.

July 20, 2022

All ways does a great job and helpful at answering any questions I might have. More

by russianlawngnome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 14, 2022

Good at diagnosing the problem and repairing—keeps customer well informed, I feel good about my leasing purchase here More

by NORMA6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Gorges Volvo Cars responded

We are happy to hear it. We will continue to work with you to ensure a pleasant ownership experience!

July 13, 2022

The Service Department is great to work with. They are very experienced and helpful when I bring in my Volvo for service or any major repairs. More

by CRAIGPOLT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Herman
Jul 15, 2022 -

Gorges Volvo Cars responded

We have some great tenure which is not something we take for granted. Thank you for your loyalty over the years!

July 13, 2022

Dealership has always been very helpful. Cory got my car in, got me a ride to work, and my car fixed right away. Service department was great. More

by LAURIEFITZGERALmm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory
Jul 15, 2022 -

Gorges Volvo Cars responded

Cory will always do what he can to accommodate. Thank you for working with us!

July 13, 2022

Had a loaner waiting for me when I got there. Did everything expected on my yearly check up. They answered all the questions that I asked. Friendly and professional. More

by Bob
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory, Haley
Jul 15, 2022 -

Gorges Volvo Cars responded

You are always a pleasure, Bob! Thank you for making the trip. We look forward to seeing you next year.

July 12, 2022

Once I left the dealership after buying my new jeep, I opened my sunroof and shattered glass flew everywhere and covered the inside of my car. I also got the warranty for my vehicle, have been having issu More

by BLAKEANDERSON0425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Gaines
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2022 -

Gorges Volvo Cars responded

Hi Blake, we are sorry to hear about your frustrations. We do not have anything documented for the glass from our original inspection or anytime after purchase. As for the engine trouble, we did hear the noise coming from cylinder 5 but were unable to pinpoint the exact cause. We recommended you take it to a Jeep dealership since admittedly they will know their brand better than us and will have the proper tools to diagnose and fix it, however your extended warranty does cover you there as well. You are welcome to give our service director John Gaines at call at 402-359-1500 to discuss this further.

July 12, 2022

Upfront and honest. Took care of just what was needed. Repairers we’re completed in a reasonable amount of time too. More

by PROSITAUTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2022 -

Gorges Volvo Cars responded

Thanks for allowing the opportunity to work on your vehicle!

July 11, 2022

I thought they were friendly, and you get a rental if you sign up for one. I went in to have my brakes done and left with brakes that sounded like they were grinding. Everyday it sounds worse. Afraid to go b More

by USDCOYOTES107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Jul 11, 2022 -

Gorges Volvo Cars responded

We appreciate you bringing this to our attention and would love to take a look at your brakes again to diagnose the noise. It sounds like Josh is just waiting on you to call him back with a day that works best with your schedule. Please let us know how else we can help.

July 11, 2022

Great customer service. Rep was very patient and welcoming and personal. Appeared to be very knowledgeable about the vehicle . Made me feel very comfortable. More

by Raine0502
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
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