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Gorges Volvo Cars - Service Center

Omaha, NE

4.8
1,206 Reviews

1,206 Reviews of Gorges Volvo Cars - Service Center

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August 12, 2022

I wasn’t greeted when entering the shop. Asked if I was too early. No one responded. When I went to pick up the car, I had received the Deluxe oil change not the normal one. When I questione More

by Audrey a Woita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin, Corey
Aug 12, 2022 -

Gorges Volvo Cars responded

We apologize that the visit was not up to our standards, or yours. The appointment was booked as the Premium 10k service which includes an oil change, inspection, fuel and oil additives, as well as a tire rotation. We recognize we have an opportunity to improve our communication with this to clear up any confusion with our clients moving forward. Our Service Manager, John Gaines, would love to discuss this with you if you could please give him a call at 402-359-1500.

Aug 13, 2022 -

Audrey a Woita responded

When I tried to "clear up any confusion" with Corey, I was treated disrespectfully. It was no clarified to me at the start of the visit, which type/cost of oil change was scheduled. Remember Kevin wouldn't look me in the eye when he spoke to me. I was unaware of the $100+ charge of the Premium 10K service. We service our Volvo every 5K miles. Don't need to talk to John, just wanted him to know about my experience. Not wonderful.

August 12, 2022

I’ve been a fan of Volvo cars since buying my 1st, a 244DL in 1978…. But I am a “Raving Fan” today. I just bought my 10th last week from Gorges Volvo, a CPO XC90. The Gorges Sales & Service team is th More

by DENNISLNUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Percival
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Palmquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey, Kevin & Josh in the service are amazing!!
Aug 15, 2022 -

Gorges Volvo Cars responded

It is the lifetime clients like you who make this job so rewarding. We appreciate your loyalty to the brand, and to us! Congratulations on the latest addition!

August 12, 2022

Awesome. Outstanding. Great customer service each and everytime. They know how to turn customers into repeat customer. Service staff is second to none! More

by MRWHISKEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Palmquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 12, 2022

Volvo is always courteous, friendly and does a quality job in their service department from simple oil change to repairs. More

by CCCREWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Herman
August 11, 2022

Fantastic dealership. The service advisors are very helpful and the work is well done. Everything is convenient. Thank you. More

by OMAHAMICKEYD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2022

I have always been quite impressed with the service here. Josh is always particularly helpful. More

by OMAHAPERCIVALS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
August 10, 2022

Always attentive, knowledgeable, accommodating, and efficient. Clean and welcoming drop off center and waiting area. More

by DEANA18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 09, 2022

Very impressive service team. Kevin is attentive & understands quality customer service. Kevin ensured our Volvo was serviced timely and delivered sparkling clean. Job well don More

by RCBYER7374
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Christensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Palmquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Percival
August 08, 2022

We have received great service in a timely manner. The staff are all very welcoming and friendly. More

by Kmorris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 08, 2022

We had Fast and friendly service. They were helpful in getting us a ride over to the mall and back. More

by Kona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2022 -

Gorges Volvo Cars responded

Thank you for seeing us and trying out the shuttle service!

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