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Gorges Volvo Cars - Service Center

Omaha, NE

4.8
1,206 Reviews

1,206 Reviews of Gorges Volvo Cars - Service Center

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August 22, 2022

The service department does a good job. The customer service depends on who takes the call. Cory is always very nice and helpful. I’m not wild about having to pay $10 to borrow a car (espec More

by SM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Parks
Aug 23, 2022 -

Gorges Volvo Cars responded

We appreciate the feedback and are always open for ways to improve the experience. We will do our best to ensure our clients are aware of the refueling charge prior to getting a loaner vehicle.

August 21, 2022

I was able to get my car in quickly &pick it up the same day More

by marikay.schwaller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Gorges Volvo Cars responded

Glad we could work with your schedule!

August 20, 2022

I repair I went I for at gorges Volvo and got charges for, wasn’t fixed, so I’m going to need to set another appointment to have it properly fixed More

by KELLY_OGREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Gaines
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2022 -

Gorges Volvo Cars responded

We are sorry to hear you are still experiencing some issues with your battery. We tested it, it showed that it was still healthy which is why we did not recommend replacing it. You are welcome to bring it back and we can test it again, just give us a call at 402-359-1500 and ask for Haley. Thank you!

August 17, 2022

Great professional service. I am very impressed with their communication skills and timely feedback. Exceeded my expectations More

by Camilsaadi1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2022

Great service from the Omaha location. Service was quick car was cared for and communication was great More

by sethover89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 16, 2022

Timely, friendly, and efficient, I feel comfortable using Gorges Volvo Service Center. A great waiting area, as well. More

by OMAHAJONES4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 15, 2022

The people at the service counter were prompt and courteous. They respected my time and finished my appt in one hour. More

by TJS1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Gorges Volvo Cars responded

We try our best to be efficient and friendly and are glad to hear you enjoyed your experience!

August 15, 2022

Service was good and only those items on my list really needing maintenance were performed. This saved me quite a bit of money and is very much appreciated. What is most frustrating is the continuing “lo More

by DACIICLAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Gorges Volvo Cars responded

We are glad to hear we were able to save you some money on the service side and will have your advisor look into the warning and reach out here shortly so we can get that taken care of. If you need immediate assistance please give us a call at 402-359-1500 and ask for Kevin.

Aug 16, 2022 -

DACIICLAW responded

Just got off work at 1830 and tried to call Kevin but likely all done for the day. Will try tomorrow. Thx.

August 15, 2022

The service representative was nice and helpful. Get the job done right and in a responsible way. More

by HUNGCHEN777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coly
August 13, 2022

Every person on the team is outstanding. Josh and Kevin are always awesome. Large reason why I keep getting Volvos is the service team. More

by Anderson.bill13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Gorges Volvo Cars responded

We are really fortunate to have the team we do, especially for as long as we have had them. We look forward to seeing you next time!

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