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Gordon Chevrolet - Service Center

Orange Park, FL

4.6
182 Reviews

182 Reviews of Gordon Chevrolet - Service Center

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June 19, 2025

I would never have left my car for repairs if I had known it would take 12 days to get it back. The camshaft broke immediately following my oil change. The car was towed to the shop on Wednesday June 5th, th More

by Christine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ike Beckwith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Gordon Chevrolet responded

Christine, we apologize for your recent experience and understand your frustration. Although the camshaft broke so soon after the oil change, there is no correlation between changing the oil and an internal part failing, that is, one did not cause the other. Also, while unexpected circumstances can occasionally cause delays in repairs, including the need for additional parts, this is never our intention. We could have, and should have, had much better communication with you while the vehicle was here. We fell short of what was needed and expected. Please know that we are actively addressing the issue with our service department to ensure we continue to improve and provide the level of care our valued customers deserve. We sincerely do not want to lose you as a customer and hope you will accept our apology for the extended repair time and the lack of communication.

June 18, 2025

Gordon is the best car/truck Chevy Dealership in this area. Great service and staff. More

by rickrar1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt Barnthouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Register
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ike Beckwith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Gordon Chevrolet responded

Thank you for the 5 stars and kind words! We appreciate your business and hope you have a wonderful day!

June 02, 2025

The Dealership has always treated me like Family, they know what needs to be kept up with as far as maintenance goes and informs me and if needed as a high priority I take care of it ASAP. More

by ftpadget
Recommend Dealer
Yes
Employees Worked With
Richard Sentz
Jun 03, 2025 -

Gordon Chevrolet responded

Thank you so much for this review! It is always our pleasure to take care of you, and we appreciate your continued trust in us! Have a great day!

June 02, 2025

Always top notch never have to wait too long for vehicle to be serviced...good friendly service More

by No Ford's in my yard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim McLaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Teller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Courtney Breadon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Register
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ike Beckwith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey McAninch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2025 -

Gordon Chevrolet responded

Thank you so much for this review! it is always our pleasure to take care of you, and we look forward to your next visit! Thank you for choosing Gordon Chevy!

May 31, 2025

They are awful. I just needed a simple recalibration of a break pedal sensor and they said I had to buy a sensor from them and then they would recalibrate. That is x More

by earthdog74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey Register
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Gordon Chevrolet responded

When you called, my service advisor had the impression that you had installed a new part and wanted us to program it. If we misunderstood, we apologize. Under those circumstances, we normally decline simply because if the new part doesn’t accept the recalibration, we are unable to warranty it. We want to be able to stand by the work we do.

May 30, 2025

Gordon Chevrolet has always been professional and courteous to their clients. The team goes above and beyond to inform you about current deals and necessary maintenance. Their courtesy driver is very More

by ELITAMARIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Register
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ike Beckwith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2025 -

Gordon Chevrolet responded

Thank you so much for this wonderful review and recommendation! We love to hear that you are so pleased with our dealership, and we will share your kind words with the team! Hope you have a great day and thank you for choosing Gordon Chevy!

May 30, 2025

Your dealer is great on my repais and honest when I picked my car I was handed a envelope with money they said I dropped it at your shop. Thank You. Robert H Hull More

by bhvietnam69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Cumming
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ike Beckwith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2025 -

Gordon Chevrolet responded

Thank you so much for this review, Robert! It was our pleasure to take care of you, and we look forward to your next visit. Have a wonderful day!

May 29, 2025

Completed only one of three items that I needed fixed. The problem is it's a work band I don't have time to "just bring it back" as the service person said More

by na13
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Corey McAninch
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2025 -

Gordon Chevrolet responded

We would like to talk to you about this but we don’t know who you are. Please give Tim, our service manager a call at 904-272-2200. Thank you.

May 26, 2025

They get the job done but like all dealerships it cost too much.Need Discount More

by none24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Breadon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey McAninch
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Gordon Chevrolet responded

Thank you for the 4 stars! We appreciate your business and hope you have a great day!

May 25, 2025

I can always count on the service department Richard does a fabulous job and I trust him. More

by Eddie K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
May 27, 2025 -

Gordon Chevrolet responded

Thank you so much for this review, Eddie! It is always our pleasure to take care of you and we appreciate your business. Have a great day!