Gordon Chevrolet

New Car Experience at Gordon Chevrolet I am highly dissatisfied for the following reasons: • Purchase of the vehicle was planned and agreed upon 3 weeks in advance and appointment was I am highly dissatisfied for the following reasons: • Purchase of the vehicle was planned and agreed upon 3 weeks in advance and appointment was scheduled for December 31st at 12:30. All paperwork had been completed and only required final signage. Should have been a quick sign and Technical support given. We should have been able to complete the transaction in 1 hour. The transaction took 4 hours because no one could access the folder in the locked desk. We had to start from the very beginning. • The Sales Manager should be aware of what is happening in his dealership. He should be aware of what his salesman’s have scheduled for any given day. They should have a calendar that reflects appointments made to consumers for pick up of car. He could have reassigned the purchase and given the folder and key to that person. The car should have been gassed and prepped for the 12:30 scheduled pick up. He was not aware that we had been coming in and offered no solutions in retrieving the paperwork from the locked desk. I believe the lock smith across the street could have opened it in 3 minute. • Manager should have a master key to get into the desk of his Salesman . Due to not being able to access the desk we had to start all over and it took 4 hours to complete • Visual quality checks should be done on car before consumer views it. After 4 hours on completing the transaction I go to view the car and the door handle has a huge Knick ( Huge chunk of Paint missing) on the door handle. Had to go to body shop that day to be repaired • Technical support should be provided on the day of purchase regarding setting up Blue tooth and On Star. I had to return to dealership for support and it took 3 different people to assist. I still do not have on Star and they never asked if I wanted it. I found out about it from OnStar days after the purchase • 2 Key Fobs should be provided at purchase. I had to return to the dealership for the 3rd time to receive Key Fob # 2 because it was locked up in a desk that NOBODY in the dealership have a master too. • We had excuses during the entire process with the Salesman. I understand divorce, Death and other issues, but the consumer should not be told these things by the salesman. I believe we have Family leave just for that. We received more support from the salesman Dylan Towler during the previous weeks and day of the purchase. We also received support from the person who answers the phone then we did from Joe. He had been out a lot during this transaction. Personal issues should not be bought to work or discussed and used as an excuse not to do your job • We had purchased 3 cars from the dealership and Joe. We had recommended him to others. He mails us the registration with no apology and ask that we recommend him again to others. Seriously??? • We will not be back. When a Sales Manager has no idea what is happening on a given day at his dealership the salesman will follow by Example . More

Leased a loaner 19'Malibu from Zac and wasn't told it had trans problem in the past. I would not have leased it if I had known. trans problem in the past. I would not have leased it if I had known. More

Had an appointment @1030am for schedule oil change and check engine light. John took all my information and told me he will call me if there any parts related to my check engine light that was not under w check engine light. John took all my information and told me he will call me if there any parts related to my check engine light that was not under warranty. No problem i said. At 240pm I called John (he never called me) he then explained that majority of the work was under warranty and do i want to proceed with the rest of the work that will be at cost to me. No problem I relied. I gave permission to do the work. At around 515pm i then asked when is the car going to be ready? I knew they were closing at 6pm. John the replied with hostility that the car was going to have to stay overnight at least. I explained to John i have classes in the morning and he has not discussed that with me, not any of the 3 times he spoke to me. He preceded to remind me of the work that was needed to be done, as if he assumed i should have understood that that required my car overnight. I am no Mechanic I have no idea what was being done and the extent of it. He then with hostility told me to come pick my car up he is going to have them put it back together. I then went up to the shop.. he never even looked at me. He handed me paper work in a rush to have me leave the building. I was trying to ask as to why he was angry with me, when he’s the one who never told me my car would have to stay overnight. His reply was “well i didn’t ask either”. As he was such in a rush to get me out he even gave me paper work for another client with all her information on it. I asked for the manager, he stated he was and refused to give me someone higher than him. He was horrible and continued to totally disrespect me as if he was not the reason I did not want to keep my car there. Just totally disrespectful and unconcerned that’s now it’s 6pm in the evening and I have to make arrangements to drive out of state where my classes are held. I don’t even think they deserve a star. This is not my first problem with this dealership. But this will be the last. More

Do not take your vehicle here they are terrible service supervisor John Bukivich is rude and will refuse to work on your warranty vehicle he will tell you to take it somewhere else even if your vehicle is supervisor John Bukivich is rude and will refuse to work on your warranty vehicle he will tell you to take it somewhere else even if your vehicle is unsafe More

Best dealership around. Bought a pre owned vehicle, and was very happy with the service I received, and the extensive knowledge of the sales staff. was very happy with the service I received, and the extensive knowledge of the sales staff. More

Radio Silence Called the service center and scheduled an appointment on Friday to fix a symptom of a repair that was completed previously. I spoke with the service Called the service center and scheduled an appointment on Friday to fix a symptom of a repair that was completed previously. I spoke with the service representative about the anticipated completion time for my repair and was told by the end of the day, Saturday at the latest. As Friday and Saturday came and went I received no call from them. Needing my vehicle for Sunday I called and was told that appointments are not actually to be seen my the mechanics but just for the "flow of the bays," and that my vehicle was 10th in line and would not be completed until at least Monday. After asking to speak with a manager I was finally provided a rental vehicle. Monday comes and goes and no contact from the Service Center. I call them Monday afternoon to see if a diagnostic has been performed on the vehicle and they tell me that it is currently in the back being seen by a mechanic. Five hours later, they are about to close and they still have not called with a diagnosis. So I call them again and am told that he did not say that it was in the bay but that a "mechanic had just been assigned." Still no information about what is wrong with my vehicle and that "maybe" he might have answers tomorrow (Tuesday). Between the complete absence of communication, inaccurate information provided and having to call repeatedly to even reach someone due to hangups and unreturned voicemails, they are by far the most unprofessional dealership I have ever visited. To say the least I will NEVER be returning to Gordon Chevrolet and would not recommend anyone who requires their vehicle to navigate the world, who desires communication, or believes their time is valuable to patronize their business. Honestly, they used to be an effective shop and now this is by far the worst dealership experience I have ever had. NEVER AGAIN. More

Service didn't check to see if part was recalled My family has bought 2 cars from this dealer. I had an issue with my steering wheel locking so i took it in and they told me it was the Steering Gear My family has bought 2 cars from this dealer. I had an issue with my steering wheel locking so i took it in and they told me it was the Steering Gear that needed to be replaced mind you it was a 1700$ service plus part. They didn't bother to check the recall on it when it should show especially because my car hasn't hit 65000 miles. I took my car to a family friend mechanic that also works for chevy. Well he pulled up the recall from GM and told me to go get my money back because the part i paid for was recalled. I took it back and they told me they had to do the paper work for it to be approved. I still have yet to get my money back and its been over 2 weeks. I am extremely upset with them and feel like they do not care about their customers. They don't go above, to make their customers happy. More

Service They are going to fix it. I had some issues, but they are working to rectify the situation. I think this should fix the issue They are going to fix it. I had some issues, but they are working to rectify the situation. I think this should fix the issue More

Not a good experience Contacted them because of their radio ad. Experience was poor to start and just got worse. First, you are contacted by what appears to be a "busines Contacted them because of their radio ad. Experience was poor to start and just got worse. First, you are contacted by what appears to be a "business development person", not an actual salesperson. When I called back, the operator didn't even know the person who left me the message. When I finally got through to this person (who was very nice and friendly), they took down all my information and then said they would be contacting me shortly. The next call I received was from a salesperson (Dylan Towler). This is how I found out that the first person wasn't even a salesperson. Clearly there is a lack of procedure and knowledge share, as Dylan either did not receive any information from the first person or chose to ignore it. I then had to spend another 15 minutes giving him the same information as I did for the first person (vehicle, term, discount, trade in, etc.). I was very specific in what I was looking for and the type of quotes I wanted (lease term, down payment, etc.) Received a call back from Dylan, and he then proceeded to give pricing on terms completely different that what I asked for. When I asked why didn't I get the quotes for the term, down payment, etc. that I requested, he just stumbled. He then said he would get me the information, which he sent over shortly. Unfortunately, the information he sent was completely wrong. When I inquired that the numbers didn't make sense, I got the "I apologize, I used the wrong numbers". As of this morning, I still never received the quotes that I requested. Do not believe the hype in their radio ads. More