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Gordie Boucher Village Ford of Thiensville - Service Center

Thiensville, WI

4.8
670 Reviews
Call Service Center (262) 257-9649

670 Reviews of Gordie Boucher Village Ford of Thiensville - Service Center

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January 27, 2024

Courteous, helpful answers questions offers solutions Gets the job done. Liked the courtesy pick up More

by Fanman
Recommend Dealer
Yes
Employees Worked With
Timothy Gallitz on service sheet
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Jan 27, 2024 -

Fanman responded

Thank you for a non stressed car maintenance service. The courtesy pick up and drop off was very much appreciated. Convenient and I didn't have to get all dressed up and deal with the elements. My time is important and your service has made me more happy to deal with GB of Thiensville.

January 26, 2024

Really love the pick up service. Was on time very punctual. Very convenient service you have More

by Mikewo0
Recommend Dealer
Yes
Employees Worked With
Angela Carr
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Carr
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Jan 30, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hi Mike, we appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!

January 26, 2024

Angela is fantastic. Always addresses me by my name, explains things clearly and is willing to help in any way More

by Nferris11
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Carr
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Jan 30, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thanks for highlighting some of our staff who helped make this such a great experience! We're looking forward to your next visit with us!

January 25, 2024

Excellent service and always a comfortable experience. The knowledge and experience of working with Tony is about as relaxing and satisfying as it gets. Morry Decker in Racine had the same qualities but t More

by rborgardt1
Recommend Dealer
Yes
Employees Worked With
Tony Garbo
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Jan 30, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hi there, we want all our clients to have a comfortable and stress-free experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

January 24, 2024

They did what they were supposed to in a timely fashion. Recall was addressed and oil change accomplished. Recommendations made for additional service needed with quotes provided. More

by michfitzpatrick22
Recommend Dealer
Yes
Employees Worked With
Tim Gollitz
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Jan 25, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hi, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please don't hesitate to reach out!

January 23, 2024

Very pleased with communication and promptness. The pick up and delivery of your vehicle is a great service. More

by CENGELKE-15
Recommend Dealer
Yes
Employees Worked With
Michael Wemmer, Michael Wemmer
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Jan 24, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We can't wait to see you again, have a great day.

January 21, 2024

I appreciate the great customer service and professionalism. The video update of my vehicle inspection was helpful. More

by KSSCHULZ0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Garbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hi there, it is our goal for all our staff to provide a positive customer experience and we’re glad you are satisfied. We do hope we can be of assistance in the future. Take care!

January 19, 2024

Price are too high. it’s disappointed me a lot which means the labour chargers are higher than expected. More

by Ravikanth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Gallitz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hi Ravi, we regret to hear that you had this experience with us. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Mike Wemmer, at 262-242-1100 so that we can make this right.

January 19, 2024

The quality of service is top notch. The waiting area is comfortable and the cup of coffee for he wait. Keep it up More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wemmer
Report | Print
Jan 20, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hi Charlie, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

January 18, 2024

Very thorough. Very pleased with the service provided and surprised with the video results shown, excellent job by the mechanic and staff at front desk. More

by KJENKINS9
Recommend Dealer
Yes
Employees Worked With
Michael Wemmer, Michael Wemmer
Report | Print
Jan 20, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hi, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

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