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Gordie Boucher Village Ford of Thiensville - Service Center

Thiensville, WI

4.8
653 Reviews
Call Service Center (262) 257-9649

653 Reviews of Gordie Boucher Village Ford of Thiensville - Service Center

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January 19, 2024

Price are too high. it’s disappointed me a lot which means the labour chargers are higher than expected. More

by Ravikanth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Gallitz
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hi Ravi, we regret to hear that you had this experience with us. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Mike Wemmer, at 262-242-1100 so that we can make this right.

January 19, 2024

The quality of service is top notch. The waiting area is comfortable and the cup of coffee for he wait. Keep it up More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Wemmer
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Jan 20, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hi Charlie, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

January 18, 2024

Very thorough. Very pleased with the service provided and surprised with the video results shown, excellent job by the mechanic and staff at front desk. More

by KJENKINS9
Recommend Dealer
Yes
Employees Worked With
Michael Wemmer, Michael Wemmer
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Jan 20, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hi, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

January 17, 2024

The staff were all courteous and pleasant to work with. A staff person checked on my needs while I was waiting for service to conclude. More

by GTGRAINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hello, we're happy to hear you had such a positive experience with our team! We do hope we can be of assistance in the future. Take care!

January 17, 2024

Super friendly staff in the Service Department. Salespeople always professional too. Fast Service and flexible schedules to fit in an oil change. More

by SUZMOPIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Gallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hi there, we're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!

January 17, 2024

My contact person was very pleasant and told me the necessary information I needed about my car repairs. More

by mdshort5503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Joy
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Jan 20, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We can't wait to see you again, have a great day.

January 16, 2024

listened to my concerns, good communication during the appt, seemed fair in pricing, hopefully did not oversell services, always willing to offer followup help if anything should come up More

by CJA5353
Recommend Dealer
Yes
Employees Worked With
service dept
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Jan 17, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We can't wait to see you again, have a great day.

January 15, 2024

Very responsive to my questions and was able to get my battery installed the same day I brought my car in. A+ quality service plus very nice people who put on the baby shark video for my son while we were More

by wongvee
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Jan 16, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hi there, we always want to hear back from our clients and we're glad you had such a positive experience with us! Please let us know if we can ever help you in the future.

January 15, 2024

Always very helpful and courteous So happy to be able to work with a dealership so close to my work!! More

by lizardprincess9
Recommend Dealer
Yes
Employees Worked With
Angela Carr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela Carr
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Jan 15, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hi there, thanks for your praise and kind comments about our team. We hope to see you soon!

January 14, 2024

Simple and quick once the part came in. Good service as usual. Nothing more to say. More

by RONDORS
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
Jan 15, 2024 -

Gordie Boucher Village Ford of Thiensville responded

Hi Rondors, we are very happy to have provided you with such a positive experience. We sincerely value your business and look forward to your next visit! 

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