Gordie Boucher Village Ford of Thiensville

Service writer Tim did an excellent job taking care of my problem. He came asked me if I would be willing to stay a little longer as the recall would take some time to take care of. problem. He came asked me if I would be willing to stay a little longer as the recall would take some time to take care of. More

Clean, courteous and friendly staff , service was above and beyond and fast oil change and multi point inspection, will definitely make the 45 minute drive to go back for what ever Service I may need in t and beyond and fast oil change and multi point inspection, will definitely make the 45 minute drive to go back for what ever Service I may need in the future More

Oil Change Service said the oil change / the works would take over 1 hour and it was done in 50 min. Great job.The Service department has that at home feeling. Service said the oil change / the works would take over 1 hour and it was done in 50 min. Great job.The Service department has that at home feeling. More

Great experience I was given excellent help with my oil change and information about a future tire purchase. I also appreciated the advice I was given regarding my ba I was given excellent help with my oil change and information about a future tire purchase. I also appreciated the advice I was given regarding my ball and hitch. Plus, I was helped in the showroom, as well. More

Nice people. Very nice people that treat me well. Convenient location for me and good experience. When I need a new car I would like to shop here again. Very nice people that treat me well. Convenient location for me and good experience. When I need a new car I would like to shop here again. More

In the early morning my car would not start. They got my car into the service department the same day I called and fixed the problem within a few hours. They also drove me home and picked me up They got my car into the service department the same day I called and fixed the problem within a few hours. They also drove me home and picked me up making the experience very easy. More

Collision Repair Miracle This past week I brought my granddaughter's Ford Fusion to Boucher's Collision Center to repair a scraped rear fender cover and it also had a small br This past week I brought my granddaughter's Ford Fusion to Boucher's Collision Center to repair a scraped rear fender cover and it also had a small break. Within 24 hrs, Boucher's Rick, manager of the Collision Center had the part and service done! He understood the very tight line of the service request as my granddaughter was leaving in a week for college. Rick is not only efficient but tuned to customer satisfaction done right the first time...he made it work out!! Thank you Rick!! More

Mark Ford is the best Easy to deal with and feel they are being honest with me. We are uncertain about the price we paid for our most recent auto because we do not do price Easy to deal with and feel they are being honest with me. We are uncertain about the price we paid for our most recent auto because we do not do price comparisons. We were were not pleased with their paint department because we had the hood of our last car painted and within 2 years it started to buckle again. While the dealership changed hands, the same people were employed there. They did not offer to correct their work. we ended up buying a new car. More

Not 100% but 110% To start everyone was extremely friendly, bar none! The service people were knowledgeable, and very courteous. The cost was very reasonable for what To start everyone was extremely friendly, bar none! The service people were knowledgeable, and very courteous. The cost was very reasonable for what was done. I couldn’t have been more pleased. More

Proactive, prompt service that I have come to expect. On a Friday evening a few weeks ago, I needed my Milan towed to Boucher in Thiensville well after the dealer had closed. Next morning, on Saturday, On a Friday evening a few weeks ago, I needed my Milan towed to Boucher in Thiensville well after the dealer had closed. Next morning, on Saturday, Tim recognized the Milan as my car, took the initiative to diagnose the issue and called me at home with the details on the repairs needed--before I even had the chance to call him. When I authorized Tim to go ahead, he said a mechanic came in that day for a service appointment that had since been cancelled and would start on the repairs right away. When I mentioned receiving an air bag recall notice for the Milan from Ford, he added that to the service list--saving me from having to make an extra service appointment. I really appreciated Tim's proactive customer service. It is also great to think that Tim, Angie and Kevin their Service Manager, know me and my vehicles and always strive to exceed my expectations. Well done, Tim and thank you. WS More