Gordie Boucher Nissan of Greenfield - Service Center

Very helpful & prompt The service was excellent. Even the coffee was good. The staff was friendly and cheerful, which I whole-heartedly appreciated as going in for car serv The service was excellent. Even the coffee was good. The staff was friendly and cheerful, which I whole-heartedly appreciated as going in for car service is never a "fun" thing. The work was done fast and time was taken to make sure all my questions were answered. More

Great quality service Mr. Belal is very friendly and customer service on point and quick service and shuttle done. Great place for service. once again Thank you Belal. Mr. Belal is very friendly and customer service on point and quick service and shuttle done. Great place for service. once again Thank you Belal. More

Oil Change Took my car in for an oil change and they forgot to tighten the oil filter. Oil filter ended up falling off while driving. I have been calling for 3 d Took my car in for an oil change and they forgot to tighten the oil filter. Oil filter ended up falling off while driving. I have been calling for 3 days now, and have yet been able to speak with the service manager due to him being out of the office/busy. More

Excellent I always have great service when I bring my car in. Alyssa is great to work with. I will send friends and family to Alyssa when looking for a new car. I always have great service when I bring my car in. Alyssa is great to work with. I will send friends and family to Alyssa when looking for a new car. More

Nobody cares at this Dealership Brought new car in for 1st oil change and service department damaged drivers door. Lied initially about damage then admitted tech damaged car. Terribl Brought new car in for 1st oil change and service department damaged drivers door. Lied initially about damage then admitted tech damaged car. Terrible Service. More

Great experience From the time I bought my Sentra to the regular serviceing I've had done the experience has been great.this is the place I will go back to always. From the time I bought my Sentra to the regular serviceing I've had done the experience has been great.this is the place I will go back to always. More

Above and beyond I've always appreciated the level of service I receive each time I need to bring my car in for service. Marcus, who at the time worked in detailing, I've always appreciated the level of service I receive each time I need to bring my car in for service. Marcus, who at the time worked in detailing, was especially professional and kind. I was told he now works at the Boucher Cadillac dealership in Wakesha. Today, Brittany and Duke were both professional, attentive, warm and friendly. However, Kip went above and beyond my expected level of service. My husband brought everything he needed to work while we wait, except for the charger to charge his dead laptop. After walking just a few steps, Kip noticed I needed help and ask if he could be of assistance I explained our dilemma and asked if we could possibly borrow someone's HP laptop charger (we had a 2 1/2 hour wait). After several mintues of looking for a charger without succes,Kip offered a suggestion, going above and beyond my expected level of service to ensure our wait would be productive!!! And it was!!! Thank you, Kip for exceeding our expectations!? Thank you Gordie Boucher Nissan for continuing to employ people who understand the value of true customer service! More

Terrible Service UNBELIEVABLE! Gordie Bouche is beyond ridiculous ! After telling me I need new brakes at 22.5 miles and pads measure 3mm at last appointment on J UNBELIEVABLE! Gordie Bouche is beyond ridiculous ! After telling me I need new brakes at 22.5 miles and pads measure 3mm at last appointment on Jan 9th, and telling me to take care of right away; i of course freaked out wondering xxx??? Right away on following Monday I start making calls. Left several messages for the service mgr call me to discuss how this is possible (with no response for 4 days) Forced to take to another dealership for second opinion (they tell me not needed and pad measurements were wrong and measure 4mm) I then call Nissan North America to voice my complaint and concerns and get answers / results. I Finally get call back from service mgr who apologizes and offers to replace pads and rotors at no charge. I show up for my appointment and they have no clue!!!!!They have the nerve to ask me why I'm here to have this service when its not needed and my pads now miraculously measure 5mm? Cherry on this poop sunday, It was the same tech that told me they were needed and I should take care if right away! What a fiasco!!!! Never will purchase from them again! More

Fantastic SALES experience... Horrible SERVICE!!! My husband and I purchased a 2015 Nissan Frontier Pro-4x from Joel (who unfortunately is no longer with Boucher). Our sales experience was fantastic. My husband and I purchased a 2015 Nissan Frontier Pro-4x from Joel (who unfortunately is no longer with Boucher). Our sales experience was fantastic. Had I known that the service level was horrific, we would have purchased elsewhere. Yes the sales experience is important, but during the life of your vehicle, it's a one time event. The majority of your interaction with a dealership is with the service department. Lesson learned. Shortly after the purchase of the truck, we noticed that the touchscreen for the radio/ navigation was faulty. Made a call to our sales guy and he told us sometimes they can be rather sensitive and may take some adjustment on our part. Sounded reasonable, but upon bringing it in for first oil change, we realized it was not us, it was in fact faulty. First horrible experience with the service area came while simply trying to make an appointment. Message after message, days upon weeks and no return call. Mind you this occurs nearly every time I call. I bring it in for the first appointment and they confirm that yes it is faulty and they will have to order us another radio. Part arrives and I bring it in. I was told that once installed it did not work. They will have to order another one. I asked if I could make an appointment right away, but was told I have to wait for the part to come in and was assured that they would call me. After waiting weeks, I struggle again to get anyone on the phone or a return call from service. When I finally do get in touch with them, I'm told that yes my part is there. They give BS excuses for not calling to notify and schedule an appointment with me. I bring it in and new radio is installed. As soon as I get in I notice that our Sirrus radio is gone. I walk right back into the service area as I haven't even left the parking lot. I'm told that I have to call Sirrus and they will sort out for me. Upon doing so I'm told that I was misinformed by the dealership. The free Sirrus trial is tied to the specific number on the stereo. Guess we are just out of luck. My husband notices right away that the volume control is out of whack. It goes from super quiet to blowing the speakers within a few turns of the dial. Seriously the level three setting would blow the speakers. So apparently after it was installed, they didn't bother to test it. Back to the dealership I go. After going through the same BS to order another system and schedule another appointment, upon arriving for the appointment and waiting for over an hour, I'm told that they ordered the wrong system. The one they ordered did not include navigation. At this point I'm floored. I've tried to be patient and understanding but that's gone out the window with my blood pressure. I asked to speak with the General Manager of Sales. He tells me that they have had problems in the service area and have recently hired a new manager, who happened to be in training. I'm promised that they will come to me to pick up the vehicle, that they would leave me with a loaner and a detailing on the vehicle of our choosing ( I have a MKC from Boucher Lincoln) whenever we want to bring it in. I'm assured I will be called when my part arrives to schedule. Again I waited weeks. After not hearing, I called them this past Wednesday. I was told my part was in and had been so since Saturday. I scheduled my appointment for Monday at 8am. I'm told that they will call me on Friday to confirm the pick up of my vehicle. Of course that never happened and of course they did not come to pick it up as scheduled. I made a call to the General Manager of Sales and they were here within 30 minutes. He has been the only one who has tried to help us and amend the situation. I myself am in sales and understand the frustration of other areas of the organization ruining the relationships I worked so hard to create. That being said, I will never purchase another vehicle from this dealership. Nor will I recommend it to anyone! Still waiting on the return of our truck. Hopefully everything will be fixed properly and this nightmare will be over. More

Negligent sales, unprofessionalism, 6k loss My wife bought me a Jeep Wrangler for Veterans day. The salesman urged her to buy an extended warranty ensuring me that if anything happened to the v My wife bought me a Jeep Wrangler for Veterans day. The salesman urged her to buy an extended warranty ensuring me that if anything happened to the vehicle parts would be covered. I then asked Joe Abbot who was the 2014 service manager if a 3" lift kit and tire would void the warranty. He assured me that the modifications would not void the warranty. Last week my vehicle broke down and warrantech my extend warranty co did not make any repairs, and cancelled my policy. I went to Gordie Boucher based on that the vehicle was sold to us on false pretenses and they claimed that Boucher would not cover anything and further recanted their statments about my coverage. Quick to take money from a disabled war veteran, quick to deny any liability for the their negligant actions. They did not even provide me with my contract warranty information. Very upset now im out of $6000, and i cannot make me appointments at the veterans hospital. Considering a class action suit. More