Gordie Boucher Nissan of Greenfield - Service Center

Horrible One word HORRIBLE. KEEP IN MIND THAT THIS ALL HAPPENED BEFORE MY Second PAYMENT. Purchased a 2012 Ford Focus for around 11,000 and that is when I mad One word HORRIBLE. KEEP IN MIND THAT THIS ALL HAPPENED BEFORE MY Second PAYMENT. Purchased a 2012 Ford Focus for around 11,000 and that is when I made my first mistake. Sale person was rude and kept trying to screw me. (yes should have left then but really like the car). Purchased car with front passenger side plastic piece was off. Now the fun begins: Two days later went over a little bump and a noise started in the left back. Brought it back to dealership after getting a hard time from them. Was there written up and they ordered parts. While I had the car back another problem came up. I took the car back to the dealer when the other parts where in. Well the fun begins: I took it to Lincoln down the street like I was told too for the body work and the other issues. I waited over two weeks before they even got to it. The computers are linked together but not the people. This is a horrible place to buy and get service from. 3 times and they just say they can't hear or find anything. I pull out of the place and it makes noise and the computer went nuts. Maybe buy a new car but not a used and don't get service there. More

Terrible customer service. Just awful. I took my 2012 Nissan to the Boucher service department twice for the same issue - a metallic sound I was hearing once the car hit 1500-2000 RPM. The I took my 2012 Nissan to the Boucher service department twice for the same issue - a metallic sound I was hearing once the car hit 1500-2000 RPM. The first time, while the car was still under warranty (by a couple hundred miles), they dismissed it as a tool in the wiper cowl, but didn’t bother test driving it after the tool was removed to see if it was still making noise - which is was. No charge for that and I walked away with a free tool. Sweet! I had to contact them repeatedly to make another appointment. By this time (about 2 weeks later), the mileage had rolled over 60,000 and my car was no longer under warranty. When I brought it in a second time, during my lunch (note: I am an hourly contract employee and don’t get paid when I am not working), I waited three hours in their waiting area (I did not have anyone to drive me back to work that day) only to find that my service rep, Brad, had left for the day and no one had made any progress on the car…at all. Just…nothing. They said they needed more time and that I should call and make another appointment - which I did, only to have that call go unreturned. During the time that I was in the customer waiting area, I was approached by a salesperson, John, and was aggressively encouraged to buy a brand new car (even though mine is only 3 years old). I spent a little time with him, because he was friendly and I had nothing else to do but read, but decided pretty quickly…man…what am I even doing? I would not buy another Nissan as I am not a fan of the CVT. I told him as much IN person, ON the phone AND via email and even asked him not to call me again. He hasn’t stopped calling since. The service department, on the other hand? Not a single peep. I’m so very done with this dealership. I would never go back or recommend it to anyone unless you only want to be treated well while your car is under warranty. More

I came in for oil change on Aug 5th, and it was lucky I called Kyle back the following evening, to ask about car insurance. Toward the end of conversation, Kyle happened to mention a gasket he found on th called Kyle back the following evening, to ask about car insurance. Toward the end of conversation, Kyle happened to mention a gasket he found on the garage floor after I left. It was a good thing I wasn't out of state, as when we went into garage, there was a HUGE oil leak under the car. It saturated the almost the bottom half of floor under car. Kyle told me to bring it in and told me that it was "simply a plug that ripped the filter"???? I have never had anything like that happen. He guaranteed me that he would check fluids and make sure everything was okay and refill the oil. I left and over the next couple days, noticed a chirping sound coming from right front of car...odd that it would start immediately after this. I checked with some mechanics we know and they thought it might be the oil that leaked onto one of the belts. I had brought back the car once, to double check for leaks as I noticed excessive leaking from air conditioning...Kyle checked it out "to make sure I was safe" on Aug 8 and "guaranteed me that everything was refilled and safe" and "I shouldn't worry about noise". He refused to check it out, changing his story that he now "would have to charge me." I happened to check the oil myself , and it isn't even filled to the 1/4 mark. Two other guys have checked this and confirmed it. I am asking for a refund of my oil change and I want to come in and personally stand with the mechanic and verify that nothing is leaking nor any harm done to any of my belts, etc. It is too much of a coincidence that this would all happen now, and I'm not going to be taken advantage of again. The thing that really makes me mad is that if Kyle saw the gasket on the floor, he should have immediately called me to at least warn me, as he admitted he knew I was the last one to leave the station from an oil change. Found out noise was due to low oil pressure. More