Gordie Boucher Nissan of Greenfield - Service Center

Dealership has always been great to work with, most of the service desk agents are great to work with. This past experience was different, typically get a call to chat about what is wrong with the car. Go the service desk agents are great to work with. This past experience was different, typically get a call to chat about what is wrong with the car. Got a text message that it was ready, nothing else. I had to ask what the reasoning was without an answer back. I had to ask for the shuttle and was not prompted by service person as I normally would be asked. I was told “name your time” and requested 10am as I had a work appointment at 11am, was told driver would arrive a little bit after because he was busy (why ask me when I wanted a shuttle) and he did arrive at 10:30, not “a little bit later” as I was texted. Arrived to pick up the car and was handed my keys and paperwork saying the car was ready. No review of paperwork, when I asked what happened I was told, this happens when it’s cold out. For the first time I felt like it was a bother to bring my car in to this service center. Agent who told the initial call was great (Q) and the shuttle driver was awesome as always. More

Great service! Nice waiting area! No pressure. Friendly and efficient staff! I'll come back! Nice waiting area! No pressure. Friendly and efficient staff! I'll come back! More

They seem to be organized, aware of my appointment and needs and respect my time. Kept me updated as well. needs and respect my time. Kept me updated as well. More

Customer service was excellent. The work on my vehicle was completed on time. Everything was explained in simple terms. The work on my vehicle was completed on time. Everything was explained in simple terms. More

Very good service. They do timely work. They explain everything that is needed on my car. They do timely work. They explain everything that is needed on my car. More

Everybody there is so friendly and helpful and answers all your questions like the courtesy car too all your questions like the courtesy car too More

They were on time and I did appreciate that they provide a free car wash. a free car wash. More

Friendly, professional, knowledgeable and competent. Cory did a great job breaking away from a bothersome customer to take care of me! Cory did a great job breaking away from a bothersome customer to take care of me! More

Was treated like a person not just a customer, she kept me informed on how my vehicle was coming me informed on how my vehicle was coming More

I asked for my blind spot warning to be turned back on. When given paperwork, I asked if it was done. Advisor went back. Came back a bit later and said it was done. I left and checked while driving. It was When given paperwork, I asked if it was done. Advisor went back. Came back a bit later and said it was done. I left and checked while driving. It was NOT done. I had to turn around and go back. I had an 8:00 appointment for an oil change and tire rotation. Wasn’t leaving until 9:30 ish. Those services should not take that long. THEN to have to turn around and go back was ridiculous. My tires are NEVER at the same air pressure after service either. I reported a noise when I turned left when making the appointment. Upon arrival, I stated it hadn’t happened all week. Was told not to worry about it then. It was probably the plastic piece in my steering wheel that was cold. The full point inspection showed a bad tie rod. Told if not fixed it would start to make a noise. Never stated how urgent it was. I went for a second opinion and was told w 10 being the worst it’s at a 10 and the ball joint an 8. I am having those services and the transmission flush preformed elsewhere. I take my car in religiously for the oil change and tire rotation and this was the first time my tie rod was even brought up. No one saw it was going bad until it was bad? I had been complaining about a tire and they did everything they could to not have to replace it while under warranty. I ended up buying 1 tire. Now they tell me I need 3 new ones. Very disappointed. No trust left. More