Gordie Boucher Lincoln of West Allis - Service Center

New tire Arrived at the dealership with a flat tire. Questioned if I could have the tire replaced the same day. They said yes. Would take about 2 hours. I was Arrived at the dealership with a flat tire. Questioned if I could have the tire replaced the same day. They said yes. Would take about 2 hours. I was able to get a ride home by the dealer. Great service all around. More

Great experience. Kept on the scheduled. Service dept. kept in mind my requests. Everything that was mentioned was completed. Appt. Was made. Confirmed the morning of time of pick up & return. My car was kept in mind my requests. Everything that was mentioned was completed. Appt. Was made. Confirmed the morning of time of pick up & return. My car was sparkling clean when returned. Thanks to the car washer.Love the Pick/Drop up Service. Top notch.Service & Sales. Will only buy/lease cars from Gordie Boucher!! More

Friendly and efficient staff Thanks to Gus Hollo on getting a coupon cleared for service , the writers i spoke with entering the shop and most of all Richard Lopez (tech) who perf Thanks to Gus Hollo on getting a coupon cleared for service , the writers i spoke with entering the shop and most of all Richard Lopez (tech) who performed the work done on the vehicle.. I do plan on having my vehicle serviced at this dealership in the future. More

quick and thorough. An unexpected issue which was resolved in short order. Thank you. Five stars. The fix was expensive but they worked with me on it. Thanks again. An unexpected issue which was resolved in short order. Thank you. Five stars. The fix was expensive but they worked with me on it. Thanks again. More

Great staff- great service-great sales force The purchase was the easiest and fastest purchase ever! No hard pressure to buy all the extras. We felt they were honest and fair with us. Plus follow The purchase was the easiest and fastest purchase ever! No hard pressure to buy all the extras. We felt they were honest and fair with us. Plus followup care has been amazing. My parents bought a used car. We had an issue that just went off warrantee and they generously and kindly took care of it even though technically they didn't have to. They have been so kind and generous with my parents. I appreciate all that they have done. Thank you. More

Poor Service...Caused Me to Get Towed In June of 2019 I took my Lincoln MKS to Boucher for an oil change along with the inspection that comes with it. On September 13th, while traveling on In June of 2019 I took my Lincoln MKS to Boucher for an oil change along with the inspection that comes with it. On September 13th, while traveling on the Indiana Turnpike the car wouldn't start after stopping at a Rest Area. We lifted the cap on the battery terminals and it was completely filled with corrosion. It takes many months to accumulate that amount of corrosion and it stunned the tow truck driver, saying he'd never seen anything like that, especially on a Lincoln. He towed us 7 miles to the nearest dealership and we arrived just 15 minutes after the service department had closed on a Friday. We were finally able to get a loaner because the sales manager felt so bad for us being stranded. (Rental cars were booked for the weekend) So we left the MKS at this dealership for the weekend, they happened to get a new part and install it by 1pm on Monday (3 days later) so we could drive home to Milwaukee. I missed a day of work because of this delay. ALL OF THIS BECAUSE THEY FAILED TO CHECK THE BATTERY DURING THE INSPECTION. So yesterday my husband takes the car back to Boucher for another oil change. He addresses the Service Manager about the previous issue expecting some sort of apology, but instead was given a shrug and told his employee to check the battery under his breath. This is our second Lincoln from this dealership and we love working with Gus in Sales, but this was just too much. This Service Manager lacked any sort of customer service or accountability for his staff's work. That's the end of our relationship with this dealership. More

MKZ Service Work The folks at Boucher Lincoln are always great to work with because they are attentive to detail and follow through on what they promise. Also, we look The folks at Boucher Lincoln are always great to work with because they are attentive to detail and follow through on what they promise. Also, we look forward to the “friendly attention” we get from Dawn Kelly and others when we visit. More

Lincoln Nautilus Service and Repair of Unknown vibration I couldn’t be happier with the Boucher Service TEAM experience. The service manager went on a 15 minute drive with me to try and help identify what i I couldn’t be happier with the Boucher Service TEAM experience. The service manager went on a 15 minute drive with me to try and help identify what i thought to be a rather benign off and on small subtle vibration that was hard to detect. He took notes, noted that we were driving on wet pavement with more noise than usual on dry pavement when it is more noticeable. He and Brian(my service rep) decided to keep an extra day to wait to drive it on dry pavement with the tech. The gave me a loaner and said to check back tomorrow by end of day as they needed to fit it in. Perfectly happy with that!!! Honestly, i thought it was my imagination and figured it was “road noise” and i wasted their valuable time. I was wrong and they were right. Turned out it was a bearing in the rotor or hub or something. they replaced it and I was good to go! Thank you Boucher Service TEAM for truly “ Riding with me every mile”. -Arnold “Bruce” Kuhs More

Excellent service As always, great service and friendly personnel! Over the years I’ve come to think of Boucher Lincoln as e tended family! Than you and Merry Christmas As always, great service and friendly personnel! Over the years I’ve come to think of Boucher Lincoln as e tended family! Than you and Merry Christmas! More

Having both of my vehicles serviced at Boucher Lincoln has made my life so convenient! I trust them and won’t go anywhere else for service! has made my life so convenient! I trust them and won’t go anywhere else for service! More