Gordie Boucher Ford of Menomonee Falls - Service Center

Horrible service department, my truck a 70k F150 platinum was filthy unwashed and muddy carpets zero common courtesy or respect. The service advisor was extremely disrespectful and only one thing to say “ we was filthy unwashed and muddy carpets zero common courtesy or respect. The service advisor was extremely disrespectful and only one thing to say “ we need our service car back ASAP . A 70,000 dollar truck treated with zero regard . I have purchased several cars and trucks from Boucher but never again ever. More

First hiccup at this dealership. I've bought 2 vehicles from Boucher and always had them serviced here without a problem. Yesterday I took my Escape in at 7:00AM and needed a shuttle I've bought 2 vehicles from Boucher and always had them serviced here without a problem. Yesterday I took my Escape in at 7:00AM and needed a shuttle home. (In the past I've always had the shuttle within 20 minutes) I waited for an hour and finally asked Robert how much longer. He called the shuttle driver and said it would be another 25 minutes. I walked the 2 and 1/2 miles home. If I would have been told at 7:00AM the shuttle would be over an hour wait, I would have made plans for a pick-up or walked then. More

Fast, efficient and friendly. It was easy to get an appointment, the people I dealt with were very friendly, and as far as I can tell, all service performed is satisfactory! It was easy to get an appointment, the people I dealt with were very friendly, and as far as I can tell, all service performed is satisfactory! More

Robert was great explaining the process. However we requested explanation on why the testing was not covered under the powertrain warranty. It is not fixed requested explanation on why the testing was not covered under the powertrain warranty. It is not fixed More

Great! Always great survice! Get timely work done. great people to mdeal with , work always done on time! Sales force is akways friendky and there to serve y Always great survice! Get timely work done. great people to mdeal with , work always done on time! Sales force is akways friendky and there to serve you when needed! Tom P. is a great peson to deal with in sales to deal with akways!!! More

Customer service was great!! Got in on time, got a ride Customer service was great!! Got in on time, got a ride home and they picked me up when it was ready. Everyone was friendly and helpful. Customer service was great!! Got in on time, got a ride home and they picked me up when it was ready. Everyone was friendly and helpful. More

Review Went in for a regular oil change, etc. Service was much quicker than I anticipated. Asked Mercedes a question about my Sync, which had not allowed m Went in for a regular oil change, etc. Service was much quicker than I anticipated. Asked Mercedes a question about my Sync, which had not allowed me to pair my phone or anything else recently. She walked out with me when the service was completed and walked me through Syncing once again. Above and beyond! Thank you. More

My service appointment was completed timely. The person that checked me in was very friendly and courteous. I have done business with Boucher Ford for many years and will continue to do so. that checked me in was very friendly and courteous. I have done business with Boucher Ford for many years and will continue to do so. More

This time it worked out great . They did the work in one day and and washed the vehicle also gave me a ride home. The day i drop the vehicle off. They did the work in one day and and washed the vehicle also gave me a ride home. The day i drop the vehicle off. More

Oil change I got my oil changed at the Boucher dealership in the falls as I purchased the oil changes when I bought the vehicle at this location. The oil change I got my oil changed at the Boucher dealership in the falls as I purchased the oil changes when I bought the vehicle at this location. The oil change itself went fine, but we still have outstanding warranty issues from buying the vehicle from them that have not been resolved. Despite having filled out reviews like this and communicating to them directly the issues have not been addressed. I requested to see if there was any progress on these issues when I came in, but nobody spoke to me about them. More