Gordie Boucher Ford of Menomonee Falls - Service Center

brought car in for maintenance and possible brake problems. brakes needed to be replaced, although the price was more than I expected; I felt that my car would be serviced more efficiently by service technician brakes needed to be replaced, although the price was more than I expected; I felt that my car would be serviced more efficiently by service technicians whose job is to work on Ford cars. I am totally satisfied with the service and the friendly employees I came into contact with, from the young lady who scheduled my appointment, to the shuttle service driver, The experience was very pleasant. Kudos to Gordie Boucher. I want to purchase a newer model of my Escape and I will be returning to you. Sincerely, Eloise Humphrey More

Warranty work Had to drop off vehicle prior to scheduled repair due to leak from differential. No issue getting a loaner. Truck was fixed next day and ready to go o Had to drop off vehicle prior to scheduled repair due to leak from differential. No issue getting a loaner. Truck was fixed next day and ready to go one day before original schedule. More

Very Pleasant Service Experience Needed to get in for The Works (oil change, tire rotation, inspection) When I called to make the appointment, I spoke with Robert. He handled that s Needed to get in for The Works (oil change, tire rotation, inspection) When I called to make the appointment, I spoke with Robert. He handled that smoothly. When I came in I was greeted by name by Mercedes. She was so pleasant. The work was completed quicker than I expected. Excellent service. More

Outstanding Service Excellent service from this dealership every time I come here. Mercedes Taft took care of us. We arrived an hour earlier than our scheduled appointmen Excellent service from this dealership every time I come here. Mercedes Taft took care of us. We arrived an hour earlier than our scheduled appointment. Mercedes promptly logged us in and explained what was going to happen. Very knowledgeable. More

Courtesy It is a pleasure to deal with intelligent, thoughtful people; especially when they service the car with an "eye" to its future needs and performance. It is a pleasure to deal with intelligent, thoughtful people; especially when they service the car with an "eye" to its future needs and performance. More

Dead Battery on Escape Dealer responded immediately. Installed new battery and charged 20 bucks. Requires removing air intake housing and all. Would have taken me an hour a Dealer responded immediately. Installed new battery and charged 20 bucks. Requires removing air intake housing and all. Would have taken me an hour at least.Totally happy. More

My car had just over 100K miles on it and I needed to ensure I could use it for another 100K. I called and talked with Mercedes and she helped me with answering any questions I had. I spent ~$2500 on var ensure I could use it for another 100K. I called and talked with Mercedes and she helped me with answering any questions I had. I spent ~$2500 on various items (tires, suspension, battery, etc) and she was very informative on why I needed things thing replaced. She also spent her lunch cleaning my car! She and the mechanics did a good job with my car! Thanks! More

Oil change - 15 minutes, possibly. Tire rotation, 15 minutes - NASCAR can do it in less than 5. Car wash - 5 minutes anywhere. So, why does it take more than 1 hour ?!!? Especially when an appointm minutes - NASCAR can do it in less than 5. Car wash - 5 minutes anywhere. So, why does it take more than 1 hour ?!!? Especially when an appointment was pre-scheduled. More

I arrived early and was taken care of immediately. Thank you very much for helping me out. The waiting room was very clean and comfortable. Fast and fantastic service! you very much for helping me out. The waiting room was very clean and comfortable. Fast and fantastic service! More

I was treated as soon as I entered the dealership. The process to have the recall work done was very prompt. Getting the free loaner was even quicker. Very happy with the whole process. Free car wash was process to have the recall work done was very prompt. Getting the free loaner was even quicker. Very happy with the whole process. Free car wash was a nice bonus. More