Gordie Boucher Ford of Menomonee Falls - Service Center

Always exceptional customer service I have been coming to this location since 2013, and I've been treated fair and the staff goes the extra mile to make sure my truck is taken care of. I have been coming to this location since 2013, and I've been treated fair and the staff goes the extra mile to make sure my truck is taken care of. More

Robert is THE MAN! I have been coming to this location for service since I got my car. I came the first time because it's conveniently close to my office. Now that I am I have been coming to this location for service since I got my car. I came the first time because it's conveniently close to my office. Now that I am working from home (20 miles further away), I could take it anywhere including so several places much closer. But, I scheduled an appointment here and made my old commute, because I absolutely trust the work that you they do. Every time that I can remember coming in, Robert K has been my point person in the maintenance department. He always answers my questions, is incredibly honest about the work to be done and how much to expect for cost & time. I will be back, and I will be asking for Robert. More

Everyone that I worked with was polite and willing to help with the work I needed done . They were very good at explaining what needed to be done and why. help with the work I needed done . They were very good at explaining what needed to be done and why. More

Dealer was easy to deal with. Keeping customer areas clean. They are taking their customer safety seriously. As close to a no contact process as they can provide. clean. They are taking their customer safety seriously. As close to a no contact process as they can provide. More

Service for my F150 The service crew did an excellent job on my Ford F150. I really appreciate the update on the Sync3 system in order to get the Google maps to work. Tha The service crew did an excellent job on my Ford F150. I really appreciate the update on the Sync3 system in order to get the Google maps to work. Thank you. More

Robert Krueger is the best The service department is great but Robert makes it easy for me. Robert handles all of my vehicles and multiple people from my company. Great Job. The service department is great but Robert makes it easy for me. Robert handles all of my vehicles and multiple people from my company. Great Job. More

They delivered as promised Handled the recall work and diagnosed the coolant leak as cracked water pump. Replaced the water pump free of charge, still under the power train warr Handled the recall work and diagnosed the coolant leak as cracked water pump. Replaced the water pump free of charge, still under the power train warranty. More

Excellent service. Fast and efficient. Friendly staff. Just in for an oil change but they tested my battery and found it needed to be replaced. I knew it was 5 years old but wasn’t thinking about a proble Just in for an oil change but they tested my battery and found it needed to be replaced. I knew it was 5 years old but wasn’t thinking about a problem. i was just going on a long trip so I was thankful that I avoided a problem on the road. They also found a Ford rebate that I could use and they filled out all the paperwork. I was a happy camper. More

Robert was awesome. This by far wS the best service I have seen. I called Robert and told him my 2017 Explorer hood had bubbling paint on it, he asked me the year and milage. And said he would call me b have seen. I called Robert and told him my 2017 Explorer hood had bubbling paint on it, he asked me the year and milage. And said he would call me back in ten minutes. He called in 8 minutes and said to bring it in on Monday for a hood replacement and he needed the car for 2 days. He call on Tuesday at 10 am and said it was done. And the paint matches perfectly. Awesome job. More

Another great job. I have been come by you guys for years and it always has been great. You guys drop me off by my work when I drop my truck off for service . I think th I have been come by you guys for years and it always has been great. You guys drop me off by my work when I drop my truck off for service . I think that is a good service of yours. Keep up the good work see you in 5000 miles. More