Gordie Boucher Ford of Menomonee Falls - Service Center

I have been a loyal customer for 20 plus years. The reason why is because they have always given me, my company and anybody I have referred to Boucher Ford great service and great pricing on vehicles. reason why is because they have always given me, my company and anybody I have referred to Boucher Ford great service and great pricing on vehicles. Jeff Samp has built a great team. Jeff is awesome to deal with as well as Mike Schulz in service department. Thanks guys for another job well done! More

Had huge backlog of vehicles waiting to be repaired,but scheduled us upon arrival,unfortunately parts were to arrive on Wednesday August12th,but did'nt arrive until August17th the following Monday. Wish s scheduled us upon arrival,unfortunately parts were to arrive on Wednesday August12th,but did'nt arrive until August17th the following Monday. Wish someone would have notified us of the parts delay,as we managed without car for almost 1 1/2 weeks. More

I was told this appointment about a recommended service that I should have had I believe 10k miles before. I couldn’t get it done because it was an extra $750. Also, I waited for my vehicle. There was a ma that I should have had I believe 10k miles before. I couldn’t get it done because it was an extra $750. Also, I waited for my vehicle. There was a man in the waiting room without a mask on. I told service person I was outside because of that. Went to restroom and he was still there without his mask. Apparently no one spoke to him about it. Not following state requirements. More

Always pros. They always know me and seem happy to see me. I like that. Important to me. This survey could be less time-consuming though. Bye-bye They always know me and seem happy to see me. I like that. Important to me. This survey could be less time-consuming though. Bye-bye More

Excellent Service The service representative was very nice and friendly and even remembered my last visit. She explained what was written on the report and asked if I The service representative was very nice and friendly and even remembered my last visit. She explained what was written on the report and asked if I had any questions. More

Did work requested professionally and in a timely manner. Only issue was they forgot complementary car wash which was promised. Very quick in doing oil change and tire rotation. Only issue was they forgot complementary car wash which was promised. Very quick in doing oil change and tire rotation. More

I know she was smiling under her mask! Mercedes knowledge of her job is evident. She provided service with confidence. Although I couldn't see it for the mask, I know that I received serv Mercedes knowledge of her job is evident. She provided service with confidence. Although I couldn't see it for the mask, I know that I received service with a smile. Russ kindly helped me in the waiting room which was over and above my expectations. You have a good crew in Menomonee Falls. More

Great The service department always takes great care of me. The shop and the waiting room are clean, the employees are always friendly, and I will continue The service department always takes great care of me. The shop and the waiting room are clean, the employees are always friendly, and I will continue to come back! More

Excellent Customer Service Boucher did a great job on my 15,000 service. They even completely washed the outside, vacuumed the inside, and cleaned the entire inside dashboard, Boucher did a great job on my 15,000 service. They even completely washed the outside, vacuumed the inside, and cleaned the entire inside dashboard, door panels, everything. My Truck came back spotless! Thanks! More

The service was excellent, Robert was very informative and the car was done on time. The express check in service was excellent as well, very efficient. and the car was done on time. The express check in service was excellent as well, very efficient. More