Gordie Boucher Ford of Menomonee Falls - Service Center

The service department advisor was first class in customer service. She was very knowledgeable and very helpful. She communicated all information regarding repairs in a timely fashion. customer service. She was very knowledgeable and very helpful. She communicated all information regarding repairs in a timely fashion. More

Always a great job when I go to Boucher. They make things easy for me, getting an appointment, explanations is there are problems, replacements, etc. All the staff and mechanics are consistently courteous a easy for me, getting an appointment, explanations is there are problems, replacements, etc. All the staff and mechanics are consistently courteous and pleasant. Great group of folks! More

The service department is top notch from the Service Writer's to the Tech's very happy with there service. Great communications thanks Mercedes and Bri Writer's to the Tech's very happy with there service. Great communications thanks Mercedes and Bri More

Over all always a good experience at Gordie Boucher Ford Menomonee Falls. I needed shocks and asked to get the car in right away and Bree did a great job getting things rolling. Unfortunately inventory show Menomonee Falls. I needed shocks and asked to get the car in right away and Bree did a great job getting things rolling. Unfortunately inventory showed there were shocks in stock but actually there were not and caused a few days delay. Things happen so no worries. Robert More

Service was great only complaint is they told me my brake pads were in the Red. So I replaced them myself and there was still 50% pad remaining. Im not upset I knew the rotors were shot pads were in the Red. So I replaced them myself and there was still 50% pad remaining. Im not upset I knew the rotors were shot More

I really liked working with Mercedes, service advisor, but disappointed with lack of promptness of service. Would have had new tires and alignment the day I brought car in, but had to wait 5 days for vint but disappointed with lack of promptness of service. Would have had new tires and alignment the day I brought car in, but had to wait 5 days for vintage wheel and sensor needed to complete job. More

Was greeted by several friendly service personnel. Very helpful. Fixed engine light problem on F350. Urea sensor needed reprogramming. Took about an hour. There was no charge and I was on my way. Saved helpful. Fixed engine light problem on F350. Urea sensor needed reprogramming. Took about an hour. There was no charge and I was on my way. Saved me from renting a car for the day. Thanks! More

Had a great service, RJ was a top auto technician! Will come again for service in the future. I had my tired balanced to a premium ride come again for service in the future. I had my tired balanced to a premium ride More

Great Job by Larry who did the front brakes, battery replacement and the muffler on our Ford Focus. Our car runs like new. Mercedes is our associate who handles all our concerns when we need to service replacement and the muffler on our Ford Focus. Our car runs like new. Mercedes is our associate who handles all our concerns when we need to service either of our Ford vehicles. She is the most pleasant and knowledgeable person to deal with. She is and will be our "go to" girl. More

Robert always does a great job! He is very personable, knowledgeable and explains things very well! I prefer to deal with Robert each time I come for service! knowledgeable and explains things very well! I prefer to deal with Robert each time I come for service! More