Gordie Boucher Ford of Menomonee Falls - Service Center

Arrived early, got me right in, kept me updated, address the vehicle's recall. Well done overall. the vehicle's recall. Well done overall. More

Your technicians truck leaked an oily substance on my driveway and it won't come out. I would like a follow up on this matter. driveway and it won't come out. I would like a follow up on this matter. More

I've used them for service in the past and my experience was exceptional. This time I had an issue that I noticed a day after my oil change, my car was leaking oil on my driveway. I called and they said to was exceptional. This time I had an issue that I noticed a day after my oil change, my car was leaking oil on my driveway. I called and they said to come in today or tomorrow or as soon as possible. I went to the dealership where Errick Clay took care of me again. He's been very helpful and has made me feel taken care of. I never had to wait, both times he had me pull my car right up to the shop. Despite there being an issue, I thought Errick and the other employee's customer service was great and would definitely recommend them. It's great they have a waiting area with wifi and refreshments so I always remember to bring my computer. The young technician who gave me my keys back was very apologetic after fixing my car. Everything was good to go in a matter of minutes. I just told the guys, hey, things happen and if that's the worst thing that happens all day we still had a good day. The point is that they fixed my car promptly and never once did I get the "oh you don't know what you're talking about you're not a car guy" attitude. More

Great Service! Ver happy with the pick up and delivery service for this visit. Thanks! Ver happy with the pick up and delivery service for this visit. Thanks! More

Excellent service and the video was helpful to understand what is needed to repair the focus what is needed to repair the focus More

Performance and service was great, the only complain is the time as i told only take one day when actually took 3 days the time as i told only take one day when actually took 3 days More

It took me over 4 days to get a hold of anybody in service. Between their online chat, emailing, and calling numerous times. Katie, when I finally got to her, was amazing at answering all questions th service. Between their online chat, emailing, and calling numerous times. Katie, when I finally got to her, was amazing at answering all questions though. More

Thedealership was fine. The delay was caused by FordMotor Company's delay in deciding if the repair was covered under warranty. The delay was caused by FordMotor Company's delay in deciding if the repair was covered under warranty. More

I continue to be very satisfied with the dealership and specifically Robert Krueger who has been my service manager for many years specifically Robert Krueger who has been my service manager for many years More