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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,065 Reviews

1,065 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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December 06, 2020

Brought my truck in for oil change and a tire rotation Mercedes tookcare of me and she did a great job she was very professional and brought my truck around so I could leave thank you More

by WBURKI1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mercedes Taft
Dec 22, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing! We are glad you had a positive experience!

December 05, 2020

Freindly service, quick, easy...in and out. Smooth service. Robert's great. He offered a free vehicle wash after oil change, but my 2020 Raptor is too big for the automatic car wash. More

by T.LAUR
Customer Service
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the review and feedback!

December 04, 2020

Got good, quick service. I was glad that Emil had the time to chat with me for a bit. He is the one who sold me my Escape. Mr. Pruski came over to chat while I was with Emil, but he did not wear a mas More

by wojo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emil English
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Pruski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mercedes Taft
Dec 22, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Wojo, thank you for bringing this to our attention. Please reach out to our General Manager, Jeff Samp, at 262-255-9010 so we can discuss this situation further with you.

December 03, 2020

Overall a very nice experience. I was greeting at the service entrance. Mercedes promptly checked me in for the 12:30 appointment. She showed me where I could get some coffee and how to get to the waitin More

by glennbraun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mercedes Taft
Dec 04, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Glenn - we are glad you were satisfied with the service done on your vehicle here at Boucher!

December 03, 2020

Appreciate getting a timely appointment. Great service, fast and efficient rating system. Internet connection STINKS! Waiting area very customer friendly, treats, drinks well stocked. Thank you! More

by JEDAVID1095
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for the feedback!

December 01, 2020

I have chronic problem with rattling in my vehicle. Same problem fixed several tmes. Need a permanent fix. Robert has been understanding. Offered discount on service. More

by 5TOBOYEKS
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your feedback. Please don't hesitate to reach out to us if you have any further questions or concerns.

December 01, 2020

after oil change and tire rotation, the rear right back up sencer was stuck on. My guess is that the F150 was just washed and it was freezing outside. Bri took care of the problem right away. More

by Chaba1876
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bri Vail
Dec 04, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing!

November 27, 2020

Easy to book oil change. Very timely service. However, was not asked if I wanted to use FordPass rewards and given a bill to pay for $43.12. Guess I need to make sure myself next time my rewards are used More

by BULLSSD
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bri Vail
Dec 04, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the review and we hope to see you again in the future.

November 26, 2020

Great service and customer service. Got me in during a busy time and had repairs done in a timely fashion. Great people to do business with. More

by LCOLUMB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for the 5-star review!

November 26, 2020

Bri provide me great customer service. She is honest, friendly and knows her stuff. Because of Bri, I am a loyal customer of GBF of MF. More

by latunia2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bri Vail
Dec 04, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

We are thrilled you enjoy working with Bri! Thanks for sharing!

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