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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,065 Reviews

1,065 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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February 03, 2021

A most satisfying experience. It has come to what I expect when purchasing or servicing at Boucher Ford. Robert Krueger greeted me most promptly and listed to my service concerns. He. Considered my par More

by Frank Hebauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the review, Frank!

January 31, 2021

It was not fixed. Replace circuit board part under the driver steering column, new starter, two new batteries. And it still sounds like an electrical short. And then batteries seem dead or slow crank st More

by steveedlund
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Gordie Boucher Ford of Menomonee Falls responded

Steve, we are sorry to hear you were not satisfied with the service done to your vehicle. Please reach out to our Service Manager, Michael Schulz, at 262-225-9010 so we can fix this ongoing issue as soon as possible.

January 30, 2021

The entire staff at the dealership is so pleasant and easy to work with. I went in for an oil change and they were able to determine a fix for an issue I thought I was just imagining!! Very happy with More

by HAMMER1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the positive review!

January 26, 2021

Very nice and polite. Service was done when promised They worked with my work schedule in dropping off my car and picking up my car More

by Butkis246
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2021

They don’t return phone calls.I also have steering wheel They don’t return phone calls. I also have steering wheel oscillation on my F-550 that I requested to be fixed, they couldn’t fix. More

by DARREN23
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles Pleugers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Lehman
Jan 25, 2021 -

Gordie Boucher Ford of Menomonee Falls responded

Darren - thank you for bringing this to our attention. Unfortunately, we are unable to find your full name in our system to contact you directly. When you have the opportunity, please reach out to our Service Manager, Michael Schulz, at 262-522-9010 so we can address this as soon as possible.

January 22, 2021

I continue to take my car to Gordie Boucher Ford because of the service under the Service Tech Robert Krueger. I have worked with Robert since I purchased the card from Joe Jubran in 2004. More

by BCAVERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your continued business and loyalty to us!

January 19, 2021

They provided high quality efficient service on my vehicles. I was happy with how quickly I was able to get in and out and on with the rest of my day. More

by WADE2213
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mercedes Taft
Jan 25, 2021 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the 5-star review, Wade!

January 15, 2021

Great customer service, friendly staff, quick service and reasonable pricing. I would come back here again for my oil changes and other services I might need. More

by STELLAMARIE1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Reynolds, Mercedes Taft
Jan 25, 2021 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the review and feedback, Stella!

January 14, 2021

The Service Advisor was friendly and thorough. She quickly explained the options and also found needed recall work. Overall, it was a very pleasant experience. More

by chadj3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bri Vail
Jan 25, 2021 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the review, Chad!

January 14, 2021

Keep up the good work!!! They are professional, clean , and complimentary!!!!! You guys do a great job. I like this place and will be back More

by CAPRICEH51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Schiewe
3.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Pleugers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Schulz, Mercedes Taft, Bri Vail, Brianna Lehman, Mauricio Morales
Jan 25, 2021 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for sharing!

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