Gordie Boucher Ford of Menomonee Falls - Service Center

Great service. Excellent customer service. The pickup driver was excellent. He was engaging, kind, and made the ride easy. Excellent customer service. The pickup driver was excellent. He was engaging, kind, and made the ride easy. More

First time there,layout was a bit confusing but everyone was helpful and Bob was fair with the final charge I will be back was helpful and Bob was fair with the final charge I will be back More

Loving my new truck so far. I have started to customize it, lots more to do. I have started to customize it, lots more to do. More

Katie Kirby has put so much effort into resolving some issues that I had with extended warranty. She has gone on and above the call of duty to get the best service for my vehicle. She is a hard worker and issues that I had with extended warranty. She has gone on and above the call of duty to get the best service for my vehicle. She is a hard worker and very dedicated to doing the best job that she can for the customer when they have their car brought in. The valet service is fantastic. The driver of the valet service is very respectful, professional and just does a great job. Wishing them all a very happy memorial day weekend. More

It took 3 service appointments to repair and reset my electrical warning. I question why I needed to replace an alternator on my 2031 vehicle. When I arrived to pick up my vehicle, Katie accused me of po electrical warning. I question why I needed to replace an alternator on my 2031 vehicle. When I arrived to pick up my vehicle, Katie accused me of pouring red wax on my battery. This did not appear on any of the repair videos. The hood of my vehicle was not opened after my last oil change at Boucher. A service mgr who didn’t give me his name said he would speak with the mechanic and contact me the next day. I am still waiting for his phone call. Due to Katie’s belligerent attitude and the lack of customer service Gordie Boucher has lost 2 customers. More

Appreciated the mobile service for my Ford safety recall. Chris was kind & courteous. Good service! recall. Chris was kind & courteous. Good service! More

The dealership is very easy to work with. I always work with Katie and she is fantastic! I always work with Katie and she is fantastic! More

They performed a hundred point inspection, and gave us a fair price and description of all needed repairs. Great communication on status. fair price and description of all needed repairs. Great communication on status. More

I dropped off my car and was told that the work I requested can be done at the service center. After three weeks I was told the car was ready to be picked up. After paying for the service I requested requested can be done at the service center. After three weeks I was told the car was ready to be picked up. After paying for the service I requested I was surprised that nothing was done to the car. More

My last visit for service many employees came in and out of the waiting area grabbing a coffee or just passing through. Not one person greeted me. Also when the work was done. On my ride home I smelled b of the waiting area grabbing a coffee or just passing through. Not one person greeted me. Also when the work was done. On my ride home I smelled burning oil. When I got home I pop the hood and saw oil residue on the fill receptacle and oil on top of the engine. These services are not cheap and have gone up in cost. If a technician spills oil while filling that should be cleaned before handling back to customer. Also there was no vehicle health check report like I usually get with the oil change package after my work has been done. More