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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,101 Reviews
Call Service Center (262) 415-2436

1,101 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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December 21, 2024

Great dealership. Staff very helpful and great service. Like having the shuttle service and coupons More

by P05DADD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gagliano, Angelo
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Dec 23, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Hienz Service Manager 262-225-9010

December 21, 2024

Never kept in contact with me, took 2 weeks to get a check from them over there mistake. Bought my last 4 cars there and never again. More

by DAVIDTUYLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angelo gagliano
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Dec 26, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Alex Hienz Service Manager 262-225-9010

December 19, 2024

The service was wonderful! Everyone was very helpful and friendly. I will definitely be back in the future! More

by Patbuss2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Goeden
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Dec 20, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Hienz Service Manager 262-225-9010

December 14, 2024

Thr team was very helpful and contacted me as soon as they had an estimate of the repairs needed. They also accommodated my schedule for my son's school drop off and pick up schedule. Much appreciated! More

by LAHNK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Knabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Alex Hienz Service Manager 262-225-9010

December 01, 2024

Always quick to help when there’s an issue. Easy to deal with. Very pleasant. More

by Doug J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Doug, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Menomonee Falls to be a positive one. Please don't hesitate to reach out if you need anything else. Alex Hienz Service Manager 262-225-9010

December 01, 2024

Fast and courteous service, very professional. Would definitely go back again for any future repairs. More

by thenne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Baackes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Alex Hienz Service Manager 262-225-9010

November 26, 2024

The fact that you all pick up the car and bring back is great!!! Craig was great! He threw me off just a bit when he did not initially want to follow up on my repair coverage and he texts more than talking More

by LINDAHAMELIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Knabe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Price - driver - Excellent!
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Nov 27, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much, Linda, for your kind words, and for taking the time to leave us this wonderful feedback! Alex Hienz Service Manager 262-225-9010

November 24, 2024

Great service that we can always trust. Fair pricing and they always do a great job. More

by lisadankert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Samp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Errick Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

We are very happy to have provided you with such a positive experience, Lisa! We sincerely value your business and look forward to your next visit. Alex Hienz Service Manager 262-225-9010

November 24, 2024

Craig is WONDERFUL. He is a wonderful person and so patient. He kept me informed and he like family now! We love Craig More

by shilohmckinney23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Baackes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Schiewe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milan Fridl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Hienz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Knabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Errick Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that Craig was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls! Alex Hienz Service Manager 262-225-9010

November 23, 2024

3 stars - they sent me a video text showing my vehicle oil change in progress but 4 hrs later still hadn’t called saying it was complete. And when I did get my vehicle I was overcharged, but corrected whe More

by smacejkovic
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerby
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Providing a positive experience is our top priority, and we're sorry that we fell short here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Alex Hienz Service Manager 262-225-9010

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