Gordie Boucher Ford of Menomonee Falls - Service Center

Everything was taken care of just as promised - very efficiently and professionally. Even picking up my car at 6pm was treated very well. efficiently and professionally. Even picking up my car at 6pm was treated very well. More

Friendly, curtious, and real. Gave me an honest opinion on the best path forward for the issue found on my new truck. Gave me an honest opinion on the best path forward for the issue found on my new truck. More

Mike is very attentive and pleasant to work with. We appreciate the time he takes to make sure we are taken care of. We appreciate the time he takes to make sure we are taken care of. More

Our Ford Edge needed a torque converter and the team was able to complete work quickly so our daughter was able to take it out of state for college. able to complete work quickly so our daughter was able to take it out of state for college. More

The automotive work has always been completed professionally and on time as anticipated by a Ford dealership.. professionally and on time as anticipated by a Ford dealership.. More

the price for an oil change changed three times and they forgot my wheel lock key with all kinds of excuses why it was not in my car when i was ready to leave. what would the cost be to cut off the wheel lo forgot my wheel lock key with all kinds of excuses why it was not in my car when i was ready to leave. what would the cost be to cut off the wheel locks and put on a new set? More

I was treated pleasantly professionally by the staff. Enjoyed the guys giving me my drop off and pickup rides. Always treated well. Enjoyed the guys giving me my drop off and pickup rides. Always treated well. More

Katie was very efficient. The other guys seemed to be avoiding me. Don't know why. The other guys seemed to be avoiding me. Don't know why. More

I set up an appt a week in advance and dropped the truck off at 7:30 yet nothing was done to it all day. The following day I was told there was no trouble found on the two issues I wanted diagnosed. On the off at 7:30 yet nothing was done to it all day. The following day I was told there was no trouble found on the two issues I wanted diagnosed. On the work order I noted that many of the symptoms I outlined weren't included in the notes to the technician. However, the service advisor recommended replacing the main computer (for ~$1200). For their trouble I paid over $250. No sooner did I drive away when I noticed an Airbag Warning light that was not lit previously. I took the truck back and told the service advisor. His response was "Can you bring it back again sometime?". I insisted they fix it then. They took it back into the shop and fixed the issue (within 10-minutes). This is the third time in a row that this service department has left me disappointed; truck was serviced but no one called me to let me know and it was too late in the day to have the shuttle pick me up, took the Mustang in for service and detailing but they only detailed it saying there was nothing on the work order about servicing it. I've given Gordie Boucher Ford of Menomonee Falls enough chances. Next time I need a Ford service center I'll go elsewhere. More

Easy to book appointment. Service Advisor was knowledgeable, friendly and accommodating. I would go back to this dealership again even though I have another dealer closer to Service Advisor was knowledgeable, friendly and accommodating. I would go back to this dealership again even though I have another dealer closer to my house. More