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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,061 Reviews
Call Service Center (262) 415-2436

1,061 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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September 11, 2024

Busche Menomonee Falls Strives to take care of the customers needs when repairing their automobiles Robert, the service rep is always very polite, friendly and will bend over backwards to have your c More

by PRICHARD0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your very kind review. Robert and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Menomonee Falls. Alex Hienz Service Manager 262-225-9010

September 06, 2024

Excellent customer service all the way around from first call to tech showing up! The mobile service is awesome !! Thank you!! More

by JJSNEED2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Knabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department! Katie and our team look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Alex Hienz Service Manager 262-225-9010

September 05, 2024

Errick Clay was very helpful and courteous! He fit me in for an oil change even when the previous employee failed to change my appointment when I had called earlier. More

by kck326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Errick Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for leaving us a review! We apologize about the appointment change difficulty. We look forward to sharing your compliments with Errick, and don't hesitate to let us know if we can be of further assistance. Alex Hienz Service Manager 262-225-9010

September 05, 2024

Excellent communication, diagnostics and service. Craig is the best! Will move all of my service work to Boucher in Menomonee Falls. More

by RTB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Knabe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your review! We are so glad that Craig had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford of Menomonee Falls to be a positive one. We look forward to serving you in the future! Alex Hienz Service Manager 262-225-9010

September 02, 2024

I bought my truck in for a oil change and recall. They did the oil change but not the recall. More

by Morgangotit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Krueger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Kerby
3.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Hienz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Errick Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Alex Hienz Service Manager 262-225-9010

September 01, 2024

The gentleman checking me in was great, efficient and relatable. It was nice to have someone like him to work with. More

by Bferguson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Errick Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 02, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Alex Hienz Service Manager 262-225-9010

August 31, 2024

Fast and friendly service. I was kept well informed. My car wash was first class More

by CCYPERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Errick Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 02, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Alex Hienz Service Manager 262-225-9010

August 31, 2024

Very understanding on the situation of problem with car and repairs were done promptly and professionally More

by KOLINSKI.GARY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 02, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford of Menomonee Falls. We look forward to having you as one of our valued customers for many more years to come! Alex Hienz Service Manager 262-225-9010

August 30, 2024

Honest and professional. Work was completed in a respectable amount of time.very satisfied with my experience More

by CAGRUETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Alex Hienz Service Manager 262-225-9010

August 30, 2024

They are absolutely amazing i will continue to go there for service and new car purchases. Wow far beyond anywhere else More

by TLEIGH197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Errick Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Alex Hienz Service Manager 262-225-9010

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