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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,065 Reviews

1,065 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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August 19, 2023

great customer service. service was completed timely and was offered free drop off service. I was also impressed by the video update of my vehicle that toured how the under More

by latunia2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon!

August 18, 2023

A huge thank you to Charles P. , in-service. Every time I call I know my car is in good hands and he keeps me updated consistently with the progress of what’s going on. I’ve alway More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 16, 2023

Everything was taken care of just as promised - very efficiently and professionally. Even picking up my car at 6pm was treated very well. More

by kaalders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Katie and our team and don't hesitate to let us know if we can be of further assistance.

August 16, 2023

Friendly, curtious, and real. Gave me an honest opinion on the best path forward for the issue found on my new truck. More

by SHELDONRAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Sheldon, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls!

August 15, 2023

Mike is very attentive and pleasant to work with. We appreciate the time he takes to make sure we are taken care of. More

by SGARBE
Recommend Dealer
Yes
Employees Worked With
Mike Gregovich
Aug 15, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for Mike and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

August 14, 2023

Our Ford Edge needed a torque converter and the team was able to complete work quickly so our daughter was able to take it out of state for college. More

by gborjts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Your feedback and rating mean a lot to us. We're glad Robert was able to help, and we hope to see you again!

August 12, 2023

The automotive work has always been completed professionally and on time as anticipated by a Ford dealership.. More

by BOWNUT1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford of Menomonee Falls, we look forward to having you as a valued customer for many years to come!

August 11, 2023

the price for an oil change changed three times and they forgot my wheel lock key with all kinds of excuses why it was not in my car when i was ready to leave. what would the cost be to cut off the wheel lo More

by JJK6466
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Hienz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Alex Bair, Service Manager 262-255-9010

August 10, 2023

I was treated pleasantly professionally by the staff. Enjoyed the guys giving me my drop off and pickup rides. Always treated well. More

by RENTRAH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob, the driver. plus two other people not included here.
Aug 11, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 10, 2023

Katie was very efficient. The other guys seemed to be avoiding me. Don't know why. More

by WILLEBOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your kind words for Katie, and for taking the time to leave us this feedback!

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