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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,065 Reviews
Call Service Center (262) 415-2436

1,065 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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September 15, 2023

Robert had fantastic communication and was great with helping me understand the solution to my problems. More

by SALES@RAWSPEEDFAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that Robert was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls!

September 13, 2023

I was pleased with my 80,000 mile check up because they stayed within the special offer More

by Jnstuhr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Schiewe
4.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Pleugers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Kerby
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Hienz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gregovich
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Sep 14, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon!

September 10, 2023

No return call to schedule appointment. No return call for needed parts. Alex doesn’t know how long it takes for brake job. More

by susiesuzuki061968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Hienz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Kerby
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Sep 14, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please contact Alex Bair, Service Manager at 262-255-9010 to discuss.

September 09, 2023

Good The wait wasn't to bad. . Car wash wasn't good but what can you expect it's free , the least they could do is wipe it down, looked way better before it was washed...I think t More

by Lindyr48
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
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Sep 11, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for this feedback. We're sorry you did not have a 5 star experience. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Please contact Alex Bair, Service Manager at 262-255-9010 to discuss.

September 05, 2023

Robert did a great job keeping me informed with pricing and availability. He also was able to keep the price down by sending a rebate in for me and I received the CC the following week! Thanks, Robert, for More

by JOSH.MAGES
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Josh, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Menomonee Falls.

September 01, 2023

My third purchase from Boucher Ford. Good sales staff and they usually have a good inventory. More

by Tom
Recommend Dealer
Yes
Employees Worked With
Michael Schwister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jubran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you, Tom! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Menomonee Falls.

August 29, 2023

Good brake job! You damaged front bumper & Did a LOUSIE job repairing same Please advise More

by ENELSON45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please contact Alex Bair, Service Manager, at 262-255-9010 directly. We aim to ensure everyone who visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you.

August 29, 2023

Katie did a great job of getting the work done on time. Boucher Ford always does a great job. More

by djohannes27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your very kind review. Katie and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Menomonee Falls.

August 22, 2023

This dealership goes above and beyond to serve customers! I have had two engines replaced with them and they actually drive a loaner car to you and then leave it and take your car to be fixed. The second eng More

by ncmitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in Service was who I worked with! Excellent!, Mike Gregovich
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Aug 23, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 20, 2023

Always forgetting something to do to my truck like tire rotation cooling to be filed More

by hernanraul69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, I would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Alex Bair, Service Manager 262-255-9010

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