Gordie Boucher Ford of Menomonee Falls - Service Center

I brought my vehicle in for 60k transmission service and the transmission started shifting poor within 100 miles after service. I called back 5 days later and could not get an appointment to get it back in the transmission started shifting poor within 100 miles after service. I called back 5 days later and could not get an appointment to get it back in to look at for 4 weeks. My expedition is now at another dealer for a transmission replacement for 7100$ only 1k miles beyond the powertrain warranty. Transmission was 3/4 of a quart overfull. I’m not saying Boucher caused this failure but I had an issue immediately after service and was pushed out 4 weeks with a failed transmission. I am unsatisfied with Boucher mostly for their inability to address the issue in a timely matter. More

I had an appointment with the dealership that I bought the truck from. After talking with their service advisor. He acted like he never heard of my problem. I had friend of mine use your dealership for th the truck from. After talking with their service advisor. He acted like he never heard of my problem. I had friend of mine use your dealership for the same service and he and I are very happy with your experience and service! More

All three of our Fords have been serviced there for over the last 5 years and service had always been outstanding. Very clean and professional service department and they do not try to sell you any unnecess the last 5 years and service had always been outstanding. Very clean and professional service department and they do not try to sell you any unnecessary services. Price for repairs are reasonable. Check their website for service coupons. More

Very friendly people and they did a really good job on the repairs. It took a little longer than I expected but they got it right the first time. I will use Gordie again. the repairs. It took a little longer than I expected but they got it right the first time. I will use Gordie again. More

They did what I needed and in an appropriate amount of time. Great job by them! time. Great job by them! More

Service center needs improvement, Twice I have gone there for an oil change and they forgot to replace the oil cap which I discovered a week later. This time I needed a tire repair which was done and then it for an oil change and they forgot to replace the oil cap which I discovered a week later. This time I needed a tire repair which was done and then it was suggested I replace the wiper blades which I knew needed to be done. Wiper blades were replaced and as I was pulling out of the dealership service came out and stopped me saying the wrong wiper blade on the passenger side was installed. Come on they should be doing better! More

It was nice that I didn’t have to bring my kids to the dealership for my oil change; they picked up my car from my house & returned it. dealership for my oil change; they picked up my car from my house & returned it. More