Gordie Boucher Ford of Menomonee Falls - Service Center

My Service Mgr. Mike G. Was very attentive & handled my service issues. When it was going to take longer he put me in a loaner. 2 thumbs up!👍🏽 👍🏽 Mike G. Was very attentive & handled my service issues. When it was going to take longer he put me in a loaner. 2 thumbs up!👍🏽 👍🏽 More

The problem with my car was fixed. And I am appreciative for that. But there was no communication during the process unless I called them. They told me a part and labor was not covered And I am appreciative for that. But there was no communication during the process unless I called them. They told me a part and labor was not covered by my warranty, so I had to call the warranty company myself, and found out it was. They also didn't take pictures of the condition of the car before they kept it like every other Ford dealership I've been to does. And they didn't wash my car when it was done. I will not go there for service again. More

Reliable Done Friendly help full dependable answers guestions fast Always helpful on time delivery Done guestions fast Always helpful on time delivery Done More

They were very accommodating and even sent someone directly to my house for free. Very professional. directly to my house for free. Very professional. More

Nice and friendly people. Got the job done when they said they would. Good group Got the job done when they said they would. Good group More

Made my life alot easier Picking up and dropping off my truck was an awesome experience truck was an awesome experience More

I loved the experience I had at Ford and with Katie! Everything went smoothly and was finished in a timely manner. Everything went smoothly and was finished in a timely manner. More

Service department is extremely helpful and goes out of its way to help out the vehicle owner. They took the extra step to get my vehicle up and running so I could take it on a trip its way to help out the vehicle owner. They took the extra step to get my vehicle up and running so I could take it on a trip More

Service was ok, but I didn’t like that I had to pay for all new lug nuts since the old ones had “swollen up”, this seems like a design or manufacturing defect. For which I had to pay. When I protested, I all new lug nuts since the old ones had “swollen up”, this seems like a design or manufacturing defect. For which I had to pay. When I protested, I was told it was not covered by warranty. More

They told me they had my part, I dropped the car off only to get a call hours later they needed another part due to roiling the window down. This would be an additional $89. The only problem is, I didn't rol to get a call hours later they needed another part due to roiling the window down. This would be an additional $89. The only problem is, I didn't roll the window down.... they did. Therefore they should be on the hook for the $89 part. More