Gordie Boucher Ford of Menomonee Falls - Service Center

Great service with quick turnaround. The pickup and delivery service saves us a lot of man hours. The pickup and delivery service saves us a lot of man hours. More

Super great experience! All communication as to finding the vehicle I want was done over the phone or via email. During delivery, I have finally met people face-to-face for All communication as to finding the vehicle I want was done over the phone or via email. During delivery, I have finally met people face-to-face for the first time. There were very professional, friendly and welcoming.. More

Always nice and friendly to work with Very professional and family oriented sales team. Always a pleasure and family oriented sales team. Always a pleasure More

I also feel well taken care of and that I can trust what I'm being told I'm being told More

Always responsive and listens to what we need. Quick on shuttles Friendly staff both in service and sales Quick on shuttles Friendly staff both in service and sales More

Usually I get awesome service. This time I felt they rushed my oil change and didn’t rotate the tires like they were supposed to do. I paid for the Works. This time I felt they rushed my oil change and didn’t rotate the tires like they were supposed to do. I paid for the Works. More

Mike schwester was excellent to work with the service department to cure issues that I had. I'm very happy when they recommend Boucheron Menomonee Falls to everyone I know department to cure issues that I had. I'm very happy when they recommend Boucheron Menomonee Falls to everyone I know More

Was not called when part arrived which I already paid for. I called I think 2 weeks later on a Saturday. Service center could not tell me if part arrived and they would call me on Monday. Did not receive for. I called I think 2 weeks later on a Saturday. Service center could not tell me if part arrived and they would call me on Monday. Did not receive a call on Monday. Had to call the next day and was told part arrived like 3 days after I ordered the part and I should have been called. Poor service. More

Robert was great at keeping me informed of the status of my service throughout the morning. He was detailed and friendly in his explanation of the process. Everything was completed as expected. The only imp my service throughout the morning. He was detailed and friendly in his explanation of the process. Everything was completed as expected. The only improvement I would add is for the online service appointment feature on your website. I made this appointment on the weekend and specifically included the exact new tires I wanted and a question as to the rebate date. No one ever called me before my Wednesday appointment, so I called on Tuesday and spoke to Robert. He had to order the tires that day, which took a little longer than if someone would have done the same on Monday. Does anyone monitor your online service appointment site for the comments that customers might have? If not, maybe someone should or remove the comment box if there isn’t going to be a response back on questions. I would have called earlier if there wasn’t an option to add a comment regarding the service I was requesting. Thanks and so glad Robert picked up my call the day before my scheduled appointment. His willingness to understand each customer’s situation and prioritize accordingly is a great attribute and much appreciated. More

Had issues with the wiper recall Katie said per mechanic I didn't need it. Last year per the mechanic I needed new wipers. I was perplexed and again disappointed. The other recall wire harness was taped up I didn't need it. Last year per the mechanic I needed new wipers. I was perplexed and again disappointed. The other recall wire harness was taped up per Ford stated Katie. Has issues with my automatic passenger door handle not working Katie said S.D. would need to order one I told Katie I was traveling to Georgia for an extended stay. Katie said my warranty would be over with and I told her I have an extended warranty. Katie said we'd work something out. I told Katie I initiated this repair during the warranty and I will not be paying for this repair. Oil change and tire rotation Katie didn't mention/state anything about how everything was. And didn't ask or give me a truck wash. Disappointed More