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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,065 Reviews
Call Service Center (262) 415-2436

1,065 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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January 20, 2024

Katie Kirby is great! Professional, smart, involved, interested in what I had to say and answered my concerns! Thanks! More

by BAB47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you're ever in need of more help, please let us know!

January 19, 2024

good service every time starting from the service consultant to the mechanic. Fair prices and quality work More

by Rcolo1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, we appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!

Jan 20, 2024 -

Rcolo1952 responded

The trust that has been built up between me and the service consultant Robert Krueger over the last 17 years is the reason I always have my cars serviced at Gordie Boucher.

January 19, 2024

I’m very pleased with this dealership and very pleased with Robert Krueger. I would refer other people to this dealership and specifically Robert ! More

by GB55555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for highlighting some of our staff who helped make this such a great experience! We do hope we can be of assistance in the future. Take care!

January 18, 2024

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by Dseston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Gregovich
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Jan 20, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

January 18, 2024

I bought an extended warranty from them that they don’t honor. Brought my 2018 F150 in for a check engine light. Told me it would take all day. They did nothing regarding the light and I still have no answ More

by Dpouls01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Gregovich
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Jan 20, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, we regret to hear that you are displeased with your recent experience with us. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Alex Hienz, at 262-225-9010 so that we can make this right.

January 18, 2024

Had transmission problems covered by recall. Got me in fast and fixed it right away. Great service. More

by M.A.KISSANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, we're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!

January 18, 2024

They did not have my wipers on the mobile truck. They were supposed to my house to replace wipers but never did More

by Kkelly2011.kk
Recommend Dealer
Yes
Employees Worked With
Don’t know any names
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Jan 20, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi Kelly, we are disappointed to hear that you did not have a more positive experience with us. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Alex Hienz, at 262-225-9010 so that we can make this right.

January 18, 2024

Had the truck in for service, you said it was the boots on the turbo. You changed the the boots. 3days ok after the truck dies on 76 and Donges Bay Rd. After letting truck sit for 15 minutes, it started ag More

by garyschulteis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie Kerby
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi Gary, we regret to hear that you are displeased with your recent experience with us. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Alex Hienz, at 262-225-9010 so that we can make this right.

January 18, 2024

Robert was great to work with. Kept us updated on repairs. Everyone at dealership was polite More

by GARIEPY.DIANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for highlighting some of our staff who helped make this such a great experience! We're looking forward to your next visit with us!

January 18, 2024

I am so happy with everything about this dealership! From sales to service, Boucher Ford is top notch! More

by ILOVELEMONDROPS
Recommend Dealer
Yes
Employees Worked With
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zizelman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milan Fridl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Samp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Kerby
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, we appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

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