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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,102 Reviews

1,102 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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February 27, 2024

Work done by mechanics give 4 don't give 5, last 2 or 3 times a major pain to get my truck back More

by daviddsx
Recommend Dealer
No
Employees Worked With
Robert Krueger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Krueger
Feb 27, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi David, we regret to hear that you are displeased with your recent experience with us. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Alex Hienz, at 262-225-9010 so that we can make this right.

February 27, 2024

Great customer service. Done Ok friendly staff and nice place to wait for your vehicle. More

by RANDAZZO.A
Recommend Dealer
Yes
Employees Worked With
Marrissio
Feb 28, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

February 26, 2024

Work was excellent and completed on time Vehicle was clean when I picked it up More

by Michael B
Recommend Dealer
Yes
Employees Worked With
Clark
Feb 27, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi Michael, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know!

February 24, 2024

Very good. Explained things to me very well Went for an oil change and was taken care of More

by tgwendel13
Recommend Dealer
Yes
Feb 26, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 17, 2024

Got back to my SUV and read on the report possible brake issue Returned and questioned and was given was probably a mistake then given the report with a 6 on brakes with only 4700 miles Told to wait till ne More

by RICAR56
Recommend Dealer
No
Feb 19, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, we are disappointed to hear that your experience was not a positive one. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Alex Hienz, at 262-225-9010 so that we can make this right.

February 17, 2024

The service department was excellent. Good service every time I visit. I feel good when I leave knowing my car is in great condition. More

by Tomstareck
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Krueger
Feb 17, 2024 -

Tomstareck responded

Good service

February 17, 2024

Service writer caused by a lot of confusion To me he doesn't know what he's doing More

by Charles.getz
Recommend Dealer
No
Employees Worked With
Robert Krueger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Krueger
Feb 19, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi Charles, we regret to hear that you are displeased with your recent experience with us. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Alex Hienz, at 262-225-9010 so that we can make this right.

February 17, 2024

Had to wait couple hours but drinks n chips very nice while waiting and tv. Mike was very nice to work with More

by Pjz
Recommend Dealer
Yes
Employees Worked With
Service department Mike
Feb 19, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi, we really appreciate your positive review! If you have any concerns, please don't hesitate to reach out!

February 16, 2024

Knowledgeable, professional & proactive Service Dept is always very helpful. Everyone is friendly and great to work with More

by LASMITH0
Recommend Dealer
Yes
Employees Worked With
Zach Zizelman
Feb 19, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, we're glad to hear you found our staff was so knowledgeable and helpful! We hope to see you soon!

February 15, 2024

Awesome help, we're able to get me in quickly and helped me out of a tough situation by getting me a rental for a couple days More

by Tbashaw32
Recommend Dealer
Yes
Employees Worked With
Mike in service
Feb 16, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, we're glad everything was completed quickly and to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

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