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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,101 Reviews
Call Service Center (262) 415-2436

1,101 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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March 14, 2024

Efficient and helpful with service even though the vehicle has had issues since new. I would go back there for service but I wish Ford's quality was better on new vehicles. More

by WECHTERJ
Recommend Dealer
Yes
Employees Worked With
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Kerby
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Jul 05, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon! Alex Hienz Service Manager 262-225-9010

March 13, 2024

Everything went well. Robert verified if my part was covered by warranty before any work began. They were easy to deal with More

by WADE2213
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Krueger
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Mar 14, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, we are lucky to have Robert on our team! We appreciate your business and look forward to helping you in the future and to keep you 100% satisfied!

March 09, 2024

Good experience. Knowlegable and professional service. Courteous staff. I would recommend them for sales and service. More

by JPITROF1
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Krueger
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Mar 11, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hello, we're happy to hear you had such a positive experience with our team! If you're ever in need of more help, please let us know!

March 09, 2024

My car was towed before a snow storm and GB was super busy but once service was started it was thriple A. Found the problem and fixed it the first time!! Thank you!! More

by CORYCORRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Schiewe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi Cory, we always want to hear back from our clients and we're glad you had such a positive experience with us! We can't wait to see you again, have a great day.

March 06, 2024

Very loyal customer to this dealership for over 20 years. Both sales and service are excellent. More

by lougrossi
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Krueger
Report | Print
Mar 06, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi, your wonderful feedback and rating mean a lot to us. We appreciate your loyalty to our dealership and look forward to seeing you next time!

March 04, 2024

They got me in right away and the Transmission shifts much better I will return for future work needed More

by hvacjackb
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Krueger
Report | Print
Mar 05, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, we strive to make sure you have an amazing experience at our dealership. Your satisfaction is important to us! We sincerely value your business and look forward to your next visit!

March 04, 2024

I was well informed as to the service that needed to be done. Very pleased with the video of the items that needed to be fixed on my vehicle. More

by LSAMP12345
Recommend Dealer
Yes
Employees Worked With
Mike
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Mar 05, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, we always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

March 04, 2024

Excellent service determining transmission shifting problem and repair of it. Very professional and trained repair mechanics. More

by Steve S.
Recommend Dealer
Yes
Employees Worked With
Alex at check in and Mike at picking up
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Mar 05, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi Steve, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 02, 2024

I have always enjoyed my experience This time with oil change air flow tube under car not attached properly and oil life not rest More

by bradnnat
Recommend Dealer
Yes
Employees Worked With
Ode
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Mar 04, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any concerns, please don't hesitate to reach out!

February 27, 2024

Work done by mechanics give 4 don't give 5, last 2 or 3 times a major pain to get my truck back More

by daviddsx
Recommend Dealer
No
Employees Worked With
Robert Krueger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Krueger
Report | Print
Feb 27, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi David, we regret to hear that you are displeased with your recent experience with us. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Alex Hienz, at 262-225-9010 so that we can make this right.

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