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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,065 Reviews
Call Service Center (262) 415-2436

1,065 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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March 04, 2024

I was well informed as to the service that needed to be done. Very pleased with the video of the items that needed to be fixed on my vehicle. More

by LSAMP12345
Recommend Dealer
Yes
Employees Worked With
Mike
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Mar 05, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, we always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

March 04, 2024

Excellent service determining transmission shifting problem and repair of it. Very professional and trained repair mechanics. More

by Steve S.
Recommend Dealer
Yes
Employees Worked With
Alex at check in and Mike at picking up
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Mar 05, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi Steve, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 02, 2024

I have always enjoyed my experience This time with oil change air flow tube under car not attached properly and oil life not rest More

by bradnnat
Recommend Dealer
Yes
Employees Worked With
Ode
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Mar 04, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any concerns, please don't hesitate to reach out!

February 27, 2024

Work done by mechanics give 4 don't give 5, last 2 or 3 times a major pain to get my truck back More

by daviddsx
Recommend Dealer
No
Employees Worked With
Robert Krueger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Krueger
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Feb 27, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi David, we regret to hear that you are displeased with your recent experience with us. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Alex Hienz, at 262-225-9010 so that we can make this right.

February 27, 2024

Great customer service. Done Ok friendly staff and nice place to wait for your vehicle. More

by RANDAZZO.A
Recommend Dealer
Yes
Employees Worked With
Marrissio
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Feb 28, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

February 26, 2024

Work was excellent and completed on time Vehicle was clean when I picked it up More

by Michael B
Recommend Dealer
Yes
Employees Worked With
Clark
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Feb 27, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi Michael, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know!

February 24, 2024

Very good. Explained things to me very well Went for an oil change and was taken care of More

by tgwendel13
Recommend Dealer
Yes
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Feb 26, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 17, 2024

Got back to my SUV and read on the report possible brake issue Returned and questioned and was given was probably a mistake then given the report with a 6 on brakes with only 4700 miles Told to wait till ne More

by RICAR56
Recommend Dealer
No
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Feb 19, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, we are disappointed to hear that your experience was not a positive one. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Alex Hienz, at 262-225-9010 so that we can make this right.

February 17, 2024

The service department was excellent. Good service every time I visit. I feel good when I leave knowing my car is in great condition. More

by Tomstareck
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Krueger
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Feb 17, 2024 -

Tomstareck responded

Good service

February 17, 2024

Service writer caused by a lot of confusion To me he doesn't know what he's doing More

by Charles.getz
Recommend Dealer
No
Employees Worked With
Robert Krueger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Krueger
Report | Print
Feb 19, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi Charles, we regret to hear that you are displeased with your recent experience with us. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Alex Hienz, at 262-225-9010 so that we can make this right.

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