Gordie Boucher Ford of Menomonee Falls - Service Center

Appreciated the mobile service for my Ford safety recall. Chris was kind & courteous. Good service! recall. Chris was kind & courteous. Good service! More

It took 3 service appointments to repair and reset my electrical warning. I question why I needed to replace an alternator on my 2031 vehicle. When I arrived to pick up my vehicle, Katie accused me of po electrical warning. I question why I needed to replace an alternator on my 2031 vehicle. When I arrived to pick up my vehicle, Katie accused me of pouring red wax on my battery. This did not appear on any of the repair videos. The hood of my vehicle was not opened after my last oil change at Boucher. A service mgr who didn’t give me his name said he would speak with the mechanic and contact me the next day. I am still waiting for his phone call. Due to Katie’s belligerent attitude and the lack of customer service Gordie Boucher has lost 2 customers. More

The dealership is very easy to work with. I always work with Katie and she is fantastic! I always work with Katie and she is fantastic! More

They performed a hundred point inspection, and gave us a fair price and description of all needed repairs. Great communication on status. fair price and description of all needed repairs. Great communication on status. More

I dropped off my car and was told that the work I requested can be done at the service center. After three weeks I was told the car was ready to be picked up. After paying for the service I requested requested can be done at the service center. After three weeks I was told the car was ready to be picked up. After paying for the service I requested I was surprised that nothing was done to the car. More

My last visit for service many employees came in and out of the waiting area grabbing a coffee or just passing through. Not one person greeted me. Also when the work was done. On my ride home I smelled b of the waiting area grabbing a coffee or just passing through. Not one person greeted me. Also when the work was done. On my ride home I smelled burning oil. When I got home I pop the hood and saw oil residue on the fill receptacle and oil on top of the engine. These services are not cheap and have gone up in cost. If a technician spills oil while filling that should be cleaned before handling back to customer. Also there was no vehicle health check report like I usually get with the oil change package after my work has been done. More

I wanted to express my gratitude for Robert's outstanding service during the drop-off and pickup. His detailed work and friendly demeanor truly showcase his commitment and professionalism, giving me confiden service during the drop-off and pickup. His detailed work and friendly demeanor truly showcase his commitment and professionalism, giving me confidence in his character of the work completed. More

Boucher Ford is a dependable service provider. I will always take my Ford to be worked on at Gordie Boucher. I will always take my Ford to be worked on at Gordie Boucher. More

Friendly, courteous and helpful service advisor (Mike) and shuttle driver (Bob). Definitely would recommend them. and shuttle driver (Bob). Definitely would recommend them. More

Robert is very professional Good communicator when problems arose. Listened to the concerns and followed up appropriately problems arose. Listened to the concerns and followed up appropriately More