Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Gordie Boucher Ford of Menomonee Falls - Service Center
Menomonee Falls, WI
1,101 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
1,101 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center
Sort by
November 27, 2019
Great service Initially thought I would need new tires and maybe brake pads. Service dept lady measured tires and found they were still good. They could have easi Initially thought I would need new tires and maybe brake pads. Service dept lady measured tires and found they were still good. They could have easily sold me new tires when they weren’t needed. Brakes were still OK too. I did need a new battery, but overall the cost was way less than expected. They drove me home & picked me up while working on car. More
by KATHYDONNE
Verified CustomerEmployees Worked With
Service dept employees—names unknown
November 26, 2019
FAST AND DEPENDABLE VERY FAST OFFERED GREAT SERVICE WITH DELIVERY AND PICKUPS AT NO CHARGE HELPS KEEP US MOVING CHARLES AND MARK IN SERVICE ENSURED OUR VEHICLES WOULD VERY FAST OFFERED GREAT SERVICE WITH DELIVERY AND PICKUPS AT NO CHARGE HELPS KEEP US MOVING CHARLES AND MARK IN SERVICE ENSURED OUR VEHICLES WOULD BE SERVICED ON TIME AND THEY WERE More
by DUSTIN
Employees Worked With
Mark, Charles
November 26, 2019
Always a positive experience I dropped my F150 off for standard service and mentioned an issue that I noticed with the exhaust manifold. The issue was addressed and I was notified I dropped my F150 off for standard service and mentioned an issue that I noticed with the exhaust manifold. The issue was addressed and I was notified immediately. Always a positive experience at Boucher dealerships. More
by nick@engmet.com
November 26, 2019
25 minutes late, washed everything in rear thru car wash I showed up 10 minutes early for my 4pm appointment and was told they were on time and went to the lounge. Had beverages and snacks, 4:15 my truck was I showed up 10 minutes early for my 4pm appointment and was told they were on time and went to the lounge. Had beverages and snacks, 4:15 my truck was still sitting in the service bay. I wasn’t in a hurry but was heading north when I was finished. About 4:25 they pulled my truck in. Took about 45 minutes for oil change and rotation. The advisor came in gave me the bill and said everything was good and he was pulling it around. Walked outside to find my truck dripping from a car wash. Normally that’s what I would expect but I had the back filled up with gear to go hunting up north. My heater, suitcase, totes with gear. Needless to say I was pissed. I talked to a manager and he apologized but the damage was done. I spent most of the night drying stuff out when I reached my destination not what I was hoping to due. More
by kgenske78
Employees Worked With
Don’t remember
November 26, 2019
Tires and Brakes I’ve been going to Boucher Ford for ten plus years. Always pleased with their work and professionalism. All staff are welcoming and friendly. Shuttle I’ve been going to Boucher Ford for ten plus years. Always pleased with their work and professionalism. All staff are welcoming and friendly. Shuttle service a bonus too! More
by DFRITSCH
Employees Worked With
Charles Pleugers , Gordie Boucher
November 26, 2019
Oil Change Was charged for the oil change, even though we purchased the maintenance plan. Hours for service would be great if it included any night or Saturday h Was charged for the oil change, even though we purchased the maintenance plan. Hours for service would be great if it included any night or Saturday hours. Otherwise, great experience! More
by JESSICA_JB
Employees Worked With
Service Dept
November 26, 2019
Great Service! This dealership takes care of my fleet vehicles and they are always honest and accommodating! Great work by Charles in the service drive and Joe is s This dealership takes care of my fleet vehicles and they are always honest and accommodating! Great work by Charles in the service drive and Joe is sales. More
by GMICHELI
November 26, 2019
Frustrated that fluids weren't filled and hood was damaged When I got the "Works" package, it was supposed to include the topping off of all my fluids but my radiator fluid which was low was not topped off. M When I got the "Works" package, it was supposed to include the topping off of all my fluids but my radiator fluid which was low was not topped off. My hood hatch was also broken. A light was on when I left the dealership which the mechanic should have noticed. He didn't and I found that the hood wouldn't lock anymore when I got to work and saw that the hood was popping open. I needed to have a friend, who is a mechanic, help get it to lock and repair it. He also showed me that they hadn't filled the radiator fluid which he kindly did. I am left feeling a little frustrated. More
by KEN.FISHER
Employees Worked With
Robert
November 26, 2019
service work initial oil change. This was the initial oil change and everything went well. Appointment was on time and took about one hour to complete. I have no complaints This was the initial oil change and everything went well. Appointment was on time and took about one hour to complete. I have no complaints More
by TLUEDKE
November 26, 2019
Always a pleasure to have my vehicles serviced at Boucher Fo I have been having my vehicles serviced at Boucher Ford for many years & am very pleased. The service department has always treated me right. I have I have been having my vehicles serviced at Boucher Ford for many years & am very pleased. The service department has always treated me right. I have bought cars from Jeff Schwister who has always been great to deal with. I will continue to do business with Boucher Ford. More
by DBARGHOLZ
