Gordie Boucher Ford of Menomonee Falls - Service Center

Service is good but The work they do seems to be good but the demeanor and lack of people skills of Robert turns me off a bit. When there was an unexpected fix discovered The work they do seems to be good but the demeanor and lack of people skills of Robert turns me off a bit. When there was an unexpected fix discovered in a previous appointment, all Robert provided was the tech jargon and a lack of empathy for the extra several hundred dollars I was now supposed to fork over. I saw him do it that same day to another couple that was sitting there too and they were also upset at the lack of explanation of the need and empathy for our new found bill. Not to mention I had to call in a couple weeks later after my initial appointment to see when my next appointment was Robert had forgotten to call me back. More

Service oriented Robert and the team were great. Communicated throughout, offered shuttle service and helped explain what was to be done. Excellent customer service, h Robert and the team were great. Communicated throughout, offered shuttle service and helped explain what was to be done. Excellent customer service, helping make customers comfortable. More

Friendly service and desire to please the customer Very satisfied with local Menomonee Falls Boucher Ford. My Service Representative Robert Krueger is great to work with and I intend to maintain this Very satisfied with local Menomonee Falls Boucher Ford. My Service Representative Robert Krueger is great to work with and I intend to maintain this relationship with Robert for both of our Ford vehicles. More

Quick Robert Krueger at the Monomonee Falls service dept. is a diamond! Knowledgeable, experienced in customer relationships. I have worked with him since I Robert Krueger at the Monomonee Falls service dept. is a diamond! Knowledgeable, experienced in customer relationships. I have worked with him since I owned my Fusion (10 years). We greet each other with a smile and handshake every time we meet. I trust him implicitly! More

Unimpressed! Service Tech Mercedes was a delight to work with, unfortunately for her the Mechanics attention to detail and Ford parts cost are ridiculous. The mec Service Tech Mercedes was a delight to work with, unfortunately for her the Mechanics attention to detail and Ford parts cost are ridiculous. The mechanic was unable to locate my Lug Nut key in the glove box after being told the exact location. Tire rotation was not completed because of the mechanics inability to located the lug nut key. Ford also recommends I get all new lug nuts for the entire truck since they were warped or expanded from heat (sounds like BS or just poor manufactured parts). $9 per lug nut is what I was told, there are 24 lug nuts on my truck …….. you do the math. More

As a customer, it was as expected I have been with this dealership for many years and they always treat me right. My service advisor Mercedes is knowledgeable and customer oriented, t I have been with this dealership for many years and they always treat me right. My service advisor Mercedes is knowledgeable and customer oriented, thank you. More

experience w Boucher staff Always efficient,friendly,courteous,helpful in explaining issues, make it easy when setting up appointments.Found my recent experience leasing ford ex Always efficient,friendly,courteous,helpful in explaining issues, make it easy when setting up appointments.Found my recent experience leasing ford explorer very pleasant & easy. Followup e'mails appreciated. More

Charles is awesome to work with! I like the people in the Boucher Service department, Charles is great to work with as well as Steve and Bob the shuttle driver is excellent! I like the people in the Boucher Service department, Charles is great to work with as well as Steve and Bob the shuttle driver is excellent! More

Very friendly Knowlegable about wha they weeworking on Very prompt service,friendly ,professional ,informed, very satisfied. Comfortable place to sit ,and relax while they are servicing your vehicle. Woul Very prompt service,friendly ,professional ,informed, very satisfied. Comfortable place to sit ,and relax while they are servicing your vehicle. Would recommend to any one looking for a vehicle . More

Rain sensor still does not work First service for my brand new F-150. Basics were completed for oil/tire rotation change. Rain sensor inoperative since purchase. Still does not wo First service for my brand new F-150. Basics were completed for oil/tire rotation change. Rain sensor inoperative since purchase. Still does not work. More