Back

Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,132 Reviews

1,132 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

Sort by
January 13, 2020

After my last visit Mercedes step up big to change my take on the service dept she is the real deal in that department and she works with the customer to make things right More

by Swingman24
Recommend Dealer
Yes
Employees Worked With
Mercedes Taft
Jan 15, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

It's so gratifying to hear Mercedes was able to go the extra mile for you to make things right! We hope to see you again in the future!

January 13, 2020

Great Cutomer Service We have purchased 3 vehicles through this dealership in the last 12 years or so and are very satisfied with the staff and the service. We will contin More

by WENDI.MORENO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mercedes Taft
Jan 15, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Wendi, We are so appreciative of your business and loyalty! Please don't hesitate to contact us if there is ever anything else we can assist you with! Safe travels!

January 13, 2020

Gordie Boucher Ford in Menomonee Falls always does a great job in servicing my vehicles. I highly recommend them. They have done my vehicles for nearly 30 years More

by TOM
Recommend Dealer
Yes
Employees Worked With
Mike Schulz, Mercedes Taft
Jan 15, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Your continued patronage means the world to us, Tom!

January 12, 2020

Disappointing I had an appointment for an oil change. I also had a problem with the collision warning system indicating the possibility of a frontal collision. A fe More

by CAMAAHS
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bri Vail
Jan 15, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for sharing your experience with us. We are happy to hear we were able to listen and provide as much service to your vehicle as we could so that you could drive home satisfied! Please contact us if you have any additional questions or concerns!

January 11, 2020

We have purchased a couple of cars through this dealership. Always had great service and experiences. This was the first time we got a service contract with them, and it's been well worth it. Servi More

by TISDALECUSTOMFLOORING
Recommend Dealer
Yes
Employees Worked With
Bri Vail
Jan 15, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your business and loyalty! It makes us so happy to hear you have had success with both our Service and Sales departments!

January 11, 2020

Oil change Nice employees working at Gordie Boucher, always willing to help. One thing we would ask though, is if they change headlight setting or any other sett More

by NT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 15, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your feedback. We are very sorry to hear your car settings were tampered with and not put back to the setting it was initially on. We are unable to find your name in our system to put a note in about next time, but if you contact our Service Manager, Ken Braun, at 262-255-9010, we can do that for you! Again thank you for bringing this to our attention and we hope we can stop this issue from occurring again.

January 11, 2020

2013 Escape....oil change and tire rotation Clean facility, friendly service, and very cost competitive when compared to other fast lube places. Our repairs and service for this vehicle have a More

by Steve S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mercedes Taft
Jan 15, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for this exceptional review, Steve! We are glad our Service Department is able to provide you quality service at a reasonable price! We look forward to your next service!

January 10, 2020

Friendliest Service Dept EVER Had to bring the car in for a recall. Mercedes and Steve treated me like family. Will definitely return here if I need auto service. More

by mark s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve, Mercedes Taft
Jan 10, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

We are thrilled to hear Mercedes and Steve were able to make you experience a great one! We look forward to your next visit, Mark!

January 10, 2020

Very professional. Bri was very helpful and clear when describing the work needed on my vehicle. She reached out even when I was out of the Country on vacation illustrating options in a very professional More

by JASEGOODRICH
Recommend Dealer
Yes
Employees Worked With
Bri Vail
Jan 10, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for a great review, Jase! At Boucher, we strive to give each customer the best possible car buying experience, and it sounds like Bri was able to do just that!

January 10, 2020

Warranty Service Excellent customer service. I felt very important to the employees and the care of my vehicle was very important to the employees. Outstanding servi More

by ALLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the review, Allen! We work really hard to meet expectations like yours and we are so happy to hear we hit the mark for you!

...
107
...