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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,111 Reviews

1,111 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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January 03, 2020

Great Service Experience Professional, Courteous. Timely, great job, Charles as always is a pleasure to deal with. Bob the shuttle driver is like a friend and fun to talk with More

by JCAPITO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles in service and Bob the shuttle driver
Jan 03, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for sharing this to us and the community, we really appreciate it!

January 01, 2020

Communication After a few conversations with the service department at Boucher they did and excellent job. Mike measured up and took ownership of an issue and went More

by PAULPAVLOSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Schultz, Bri? (service advisor)
Jan 03, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for sharing your positive experience, Paul!

December 31, 2019

Oil Change In the morning I had called to schedule an appointment for an oil change, and had to leave a message. No one called me back, so at the end of the day More

by KRAUSELINDA
Recommend Dealer
Yes
Employees Worked With
I don't know their names.
Jan 02, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your feedback! Please don't hesitate to contact us if there is anything else we can do for you moving forward.

December 30, 2019

Great service Very efficient... and the best service writer ... Mercedes Better give her a raise because she is the best ever! Everyone is very friendly there! More

by katie.murphy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mercedes Taft
Jan 02, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Katie, thank you for your recommendation and for sharing your kind words about Mercedes! We hope to see you again in the future!

December 30, 2019

Fast Service I needed a fuel pressure sensor replaced on my 2015 Fusion. Robert Krueger was able to get my car in for service the same day I dropped it off. The te More

by Dion Robinson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
Jan 02, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Dion, It is great to hear Robert and the rest of the Service Team at Boucher were abe to provide you with quality service so you were able to drive home satisfied!

December 27, 2019

Fast and Friendly Service The service that I received yesterday was fantastic, I was greeted the moment I pulled in,and the wait did not seem long at all. More

by mclean9869
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emily Knope
Dec 27, 2019 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing about your positive experience with our Service Department!

December 27, 2019

Oil change/brakes Charles is the best. He organized all my car needs and made sure that everything was done correctly. Great service is why I keep coming back . Also More

by Hollytickner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles and Bob.
Dec 27, 2019 -

Gordie Boucher Ford of Menomonee Falls responded

Holly - It is great to hear both Bob and Charles were able to take care of you and make your experience with us a good one! We look forward to your next visit!

December 24, 2019

New tires Robert in Service is always very helpful and friendly and willing to explain things to me. I ask for him when I bring my car in. More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert in service
Dec 26, 2019 -

Gordie Boucher Ford of Menomonee Falls responded

It is wonderful to hear Robert was able to assist you, Mary! Please don't hesitate to contact us if there is anything else we can assist you with!

December 24, 2019

Best Service Department Everyone in the service department goes above and beyond to attend to my service needs. I wouldn’t change a thing. I’ve never had service this good fr More

by JWEB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob in service. Bob the driver.
Dec 26, 2019 -

Gordie Boucher Ford of Menomonee Falls responded

It is a pleasure reading your kind words! Thank you for sharing!

December 23, 2019

Great Service . Very friendly. They got me in and out in less time than estimated. Could not have done a better job. Thank you to the entire service staff! More

by troy.harkness
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember their names
Dec 26, 2019 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for the review, Troy!

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