Gordie Boucher Ford of Menomonee Falls - Service Center

Great Cutomer Service We have purchased 3 vehicles through this dealership in the last 12 years or so and are very satisfied with the staff and the service. We will contin We have purchased 3 vehicles through this dealership in the last 12 years or so and are very satisfied with the staff and the service. We will continue to come back to this particular Ford Dealship as well as refer people to this establishment. More

Gordie Boucher Ford in Menomonee Falls always does a great job in servicing my vehicles. I highly recommend them. They have done my vehicles for nearly 30 years great job in servicing my vehicles. I highly recommend them. They have done my vehicles for nearly 30 years More

Disappointing I had an appointment for an oil change. I also had a problem with the collision warning system indicating the possibility of a frontal collision. A fe I had an appointment for an oil change. I also had a problem with the collision warning system indicating the possibility of a frontal collision. A few weeks ago I was driving and it was snowing. I saw a message on the display indicating the collision sensor was not working. I had the vehicle washed a few days later and assumed everything was OK Unfortunately, I had a close call while driving and the sensor did not work. I also indicated I wanted to disable the rain sensor, since this is very irritating, in addition I wanted to also disable the high beans going on. I was given a ride home and picked up.. When I arrived at the dealership I was told there was no frontal collision warning sensor. I was also told the wipers and bright lights could not be disabled. I was about to bring out the DAD voice to express my displeasure. However, since this is a new year I did not say anything. I understand the problem is mine since I was accustomed to customer service meaning something. The service writer may have started out as a technician and worked their way to service writer. They also had the ability to listen and understand what I was trying to explain. However it appears the service writer has to be easy on the eyes and the ability to type. I noticed in the display that the oil had been reset. I started to play around and wow I disabled both the wipers and the bright lights. Now all I have to do is find a Ford dealer that will fix the front sensor. More

We have purchased a couple of cars through this dealership. Always had great service and experiences. This was the first time we got a service contract with them, and it's been well worth it. Servi dealership. Always had great service and experiences. This was the first time we got a service contract with them, and it's been well worth it. Service dept has been great in every way possible More

Oil change Nice employees working at Gordie Boucher, always willing to help. One thing we would ask though, is if they change headlight setting or any other sett Nice employees working at Gordie Boucher, always willing to help. One thing we would ask though, is if they change headlight setting or any other setting, to please put it back to the way the owner had it (auto on) or at least let them know that it was changed. So irritating to get things set back the way they were. More

2013 Escape....oil change and tire rotation Clean facility, friendly service, and very cost competitive when compared to other fast lube places. Our repairs and service for this vehicle have a Clean facility, friendly service, and very cost competitive when compared to other fast lube places. Our repairs and service for this vehicle have always been done at Gordie Boucher Ford and we never had problems with service advisors trying to sell "additional" repairs or services. Easy to book services through their website and they also have coupons that help offset costs too. More

Friendliest Service Dept EVER Had to bring the car in for a recall. Mercedes and Steve treated me like family. Will definitely return here if I need auto service. Had to bring the car in for a recall. Mercedes and Steve treated me like family. Will definitely return here if I need auto service. More

Very professional. Bri was very helpful and clear when describing the work needed on my vehicle. She reached out even when I was out of the Country on vacation illustrating options in a very professional describing the work needed on my vehicle. She reached out even when I was out of the Country on vacation illustrating options in a very professional manner. Would recommend to a friend. More

Warranty Service Excellent customer service. I felt very important to the employees and the care of my vehicle was very important to the employees. Outstanding servi Excellent customer service. I felt very important to the employees and the care of my vehicle was very important to the employees. Outstanding service and care. More

Oil change I was there on Jan. 9th 2020 to have a oil change, tire rotation and a multi point inspection done. I was told they did the oil change they told fro I was there on Jan. 9th 2020 to have a oil change, tire rotation and a multi point inspection done. I was told they did the oil change they told front tires were worn out (2/32 left and 3/32 right) and they said the brakes are good. But when I got home I rechecked the tread and found out the left and right front were at 4/32. They never took the tires off to check the brakes and I had to use a sledgehammer to remove all four tires. Plus they told me the back tires are at 4/32 but I checked them and they are at just under 6/32. They never rotated the tire on the last oil change either. If it wasn't for having free oil changes that I got when I bought my 2015 Ford escape from them I would not even go there. I stopped taking my daughter's 2016 Ford Escape there since they did the same thing to her Escape and we had to replace the tires 10,000 miles early. I talked to them about it with them only apologizing. Also the Inspections that I have had done there in the last year have the tire tread depth all over the chart. More