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Gordie Boucher Ford of Menomonee Falls - Service Center
Menomonee Falls, WI
1,064 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,064 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center
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November 27, 2019
Service is not like it used to be. Last few times I had to have my car serviced they would never check to see that I have a package that covers my entire car from bumper to bumper. Once Last few times I had to have my car serviced they would never check to see that I have a package that covers my entire car from bumper to bumper. Once they try to make me pay for a tire that I did not need to pay for. This final time she did not check to see if I had coverage for oil changes. This is something that I am not used to thank you More
by AFRODANCER
Verified CustomerEmployees Worked With
Terrance Ilion
November 27, 2019
Oil change Work was started on time and with the works checkup was done in a short amount of time. Everything they did was explained well and areas that were ch Work was started on time and with the works checkup was done in a short amount of time. Everything they did was explained well and areas that were checked gone over with me. More
by POKOLO
Employees Worked With
Lucas Filbert
November 27, 2019
First Oil Change on my 2019 Raptor My first oil change took 2 hours which should have been 45minutes. My family has 4 Ford Raptors and every dealer had our trucks washed when done with My first oil change took 2 hours which should have been 45minutes. My family has 4 Ford Raptors and every dealer had our trucks washed when done with the requested service. The answer I got was we don't wash Raptors. It's had to believe the both EVS and Heiser have the Raptors washed when the service was completed. More
by jwirth23
Employees Worked With
Other Employees :
Purchased tthe Raptor from Jeff Schwister who was outstanding. The only issue I had was with the service department
November 27, 2019
Great service Initially thought I would need new tires and maybe brake pads. Service dept lady measured tires and found they were still good. They could have easi Initially thought I would need new tires and maybe brake pads. Service dept lady measured tires and found they were still good. They could have easily sold me new tires when they weren’t needed. Brakes were still OK too. I did need a new battery, but overall the cost was way less than expected. They drove me home & picked me up while working on car. More
by KATHYDONNE
Employees Worked With
Service dept employees—names unknown
November 26, 2019
FAST AND DEPENDABLE VERY FAST OFFERED GREAT SERVICE WITH DELIVERY AND PICKUPS AT NO CHARGE HELPS KEEP US MOVING CHARLES AND MARK IN SERVICE ENSURED OUR VEHICLES WOULD VERY FAST OFFERED GREAT SERVICE WITH DELIVERY AND PICKUPS AT NO CHARGE HELPS KEEP US MOVING CHARLES AND MARK IN SERVICE ENSURED OUR VEHICLES WOULD BE SERVICED ON TIME AND THEY WERE More
by DUSTIN
Employees Worked With
Mark, Charles
November 26, 2019
Always a positive experience I dropped my F150 off for standard service and mentioned an issue that I noticed with the exhaust manifold. The issue was addressed and I was notified I dropped my F150 off for standard service and mentioned an issue that I noticed with the exhaust manifold. The issue was addressed and I was notified immediately. Always a positive experience at Boucher dealerships. More
by nick@engmet.com
November 26, 2019
25 minutes late, washed everything in rear thru car wash I showed up 10 minutes early for my 4pm appointment and was told they were on time and went to the lounge. Had beverages and snacks, 4:15 my truck was I showed up 10 minutes early for my 4pm appointment and was told they were on time and went to the lounge. Had beverages and snacks, 4:15 my truck was still sitting in the service bay. I wasn’t in a hurry but was heading north when I was finished. About 4:25 they pulled my truck in. Took about 45 minutes for oil change and rotation. The advisor came in gave me the bill and said everything was good and he was pulling it around. Walked outside to find my truck dripping from a car wash. Normally that’s what I would expect but I had the back filled up with gear to go hunting up north. My heater, suitcase, totes with gear. Needless to say I was pissed. I talked to a manager and he apologized but the damage was done. I spent most of the night drying stuff out when I reached my destination not what I was hoping to due. More
by kgenske78
Employees Worked With
Don’t remember
November 26, 2019
Tires and Brakes I’ve been going to Boucher Ford for ten plus years. Always pleased with their work and professionalism. All staff are welcoming and friendly. Shuttle I’ve been going to Boucher Ford for ten plus years. Always pleased with their work and professionalism. All staff are welcoming and friendly. Shuttle service a bonus too! More
by DFRITSCH
Employees Worked With
Charles Pleugers , Gordie Boucher
November 26, 2019
Oil Change Was charged for the oil change, even though we purchased the maintenance plan. Hours for service would be great if it included any night or Saturday h Was charged for the oil change, even though we purchased the maintenance plan. Hours for service would be great if it included any night or Saturday hours. Otherwise, great experience! More
by JESSICA_JB
Employees Worked With
Service Dept
November 26, 2019
Great Service! This dealership takes care of my fleet vehicles and they are always honest and accommodating! Great work by Charles in the service drive and Joe is s This dealership takes care of my fleet vehicles and they are always honest and accommodating! Great work by Charles in the service drive and Joe is sales. More
by GMICHELI
