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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,064 Reviews

1,064 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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December 17, 2019

Charles is awesome to work with! I like the people in the Boucher Service department, Charles is great to work with as well as Steve and Bob the shuttle driver is excellent! More

by BOBCAM12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles P, Bob P and Steve in the service bay
Dec 18, 2019 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks, Bob!

December 17, 2019

Very friendly Knowlegable about wha they weeworking on Very prompt service,friendly ,professional ,informed, very satisfied. Comfortable place to sit ,and relax while they are servicing your vehicle. Woul More

by CARINIDJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Gordie Boucher
Dec 18, 2019 -

Gordie Boucher Ford of Menomonee Falls responded

We really appreciate your recommendation!

December 16, 2019

Rain sensor still does not work First service for my brand new F-150. Basics were completed for oil/tire rotation change. Rain sensor inoperative since purchase. Still does not wo More

by SHOULE44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dec 16, 2019 -

Gordie Boucher Ford of Menomonee Falls responded

We are very disappointed to read the situation you are describing. We would like to discuss this further but cannot find your name in our system. When you have the opportunity, please contact our Service Manager, Michael Schulz, at 262-255-9010 so we can rectify this situation. Thank you for bringing this to our attention!

December 16, 2019

Great service! Always friendly and ready to answer questions about my vehicle. The service department is good at getting me in and out in a timely manner. More

by Molly33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NA
Dec 18, 2019 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for your generous words, Molly!

December 12, 2019

Excellent service I have found the service department to be outstanding. From greeting to end simply outstanding. They are professional, friendly reliable and informati More

by Zrocks71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert, Mercedes, Terrance Ilion
Dec 16, 2019 -

Gordie Boucher Ford of Menomonee Falls responded

We are so glad we are able to provide you with a friendly and professional experiences to our dealership!

December 11, 2019

Great experience start to finish! Purchased four new tires, and and oil change. From initial quote, through dropping off the car, and picking it up when finished- everything was exactl More

by CK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna Vail
Dec 16, 2019 -

Gordie Boucher Ford of Menomonee Falls responded

We are so glad we were able to provide you with a positive experience throughout the whole process! We hope to see you back in the dealership in the future!

December 11, 2019

Work was done in short time while I waited Service adviser was really friendly when I pulled in and let me know that I should have a part change right now and what I would have to do soon. I ha More

by crappiemaster20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert krueger
Dec 16, 2019 -

Gordie Boucher Ford of Menomonee Falls responded

We really appreciate your review!

December 10, 2019

The "WORKS" Oil Change & Tire Rotation Hands-Down the best deal on synthetic-blend oil change which includes a tire rotation. Staff is wonderful to work with and the waiting area is stocked More

by vkanderson001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Dec 16, 2019 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the review! We look forward to your next visit!

December 05, 2019

Safety recall service. I was able to get a time and date that was convenient to me. We were able to drop my vehicle off the night before. Service was promptly completed an More

by tlocust
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Schwister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2019 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for sharing! We are happy we were able to provide you with professional service and were able to keep you updated throughout!

December 04, 2019

Honesty with My Escape With the last oil change prior to my visit yesterday I was told that my back brakes needed attention. I took it in and was given an estimate of aroun More

by jchartier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger (service consultant) and Bob (shuttle driver)
Dec 16, 2019 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for sharing! We are happy to hear Robert was able to be transparent about the issues your vehicle was having and the necessary steps that were needed to resolve the issue. If you ever are in need of service again, we will be more than happy to assist you!

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