Gordie Boucher Ford of Menomonee Falls - Service Center

Friendliest Service Dept EVER Had to bring the car in for a recall. Mercedes and Steve treated me like family. Will definitely return here if I need auto service. Had to bring the car in for a recall. Mercedes and Steve treated me like family. Will definitely return here if I need auto service. More

Very professional. Bri was very helpful and clear when describing the work needed on my vehicle. She reached out even when I was out of the Country on vacation illustrating options in a very professional describing the work needed on my vehicle. She reached out even when I was out of the Country on vacation illustrating options in a very professional manner. Would recommend to a friend. More

Warranty Service Excellent customer service. I felt very important to the employees and the care of my vehicle was very important to the employees. Outstanding servi Excellent customer service. I felt very important to the employees and the care of my vehicle was very important to the employees. Outstanding service and care. More

Oil change I was there on Jan. 9th 2020 to have a oil change, tire rotation and a multi point inspection done. I was told they did the oil change they told fro I was there on Jan. 9th 2020 to have a oil change, tire rotation and a multi point inspection done. I was told they did the oil change they told front tires were worn out (2/32 left and 3/32 right) and they said the brakes are good. But when I got home I rechecked the tread and found out the left and right front were at 4/32. They never took the tires off to check the brakes and I had to use a sledgehammer to remove all four tires. Plus they told me the back tires are at 4/32 but I checked them and they are at just under 6/32. They never rotated the tire on the last oil change either. If it wasn't for having free oil changes that I got when I bought my 2015 Ford escape from them I would not even go there. I stopped taking my daughter's 2016 Ford Escape there since they did the same thing to her Escape and we had to replace the tires 10,000 miles early. I talked to them about it with them only apologizing. Also the Inspections that I have had done there in the last year have the tire tread depth all over the chart. More

Great Service Experience Professional, Courteous. Timely, great job, Charles as always is a pleasure to deal with. Bob the shuttle driver is like a friend and fun to talk with Professional, Courteous. Timely, great job, Charles as always is a pleasure to deal with. Bob the shuttle driver is like a friend and fun to talk with! Will Be back. The chocolate chip warm cookie and cappuccino hit the spot! Keep up the great work! All the best in 2020!👏🏻👍🏻 More

Communication After a few conversations with the service department at Boucher they did and excellent job. Mike measured up and took ownership of an issue and went After a few conversations with the service department at Boucher they did and excellent job. Mike measured up and took ownership of an issue and went above and beyond to make things right. Bri was a pleasure to work with also, she is very organized and knows how to treat customers as individuals. More

Oil Change In the morning I had called to schedule an appointment for an oil change, and had to leave a message. No one called me back, so at the end of the day In the morning I had called to schedule an appointment for an oil change, and had to leave a message. No one called me back, so at the end of the day I called again and got through. I experienced fast and friendly service at my recent oil change. I feel the service was good. More

Great service Very efficient... and the best service writer ... Mercedes Better give her a raise because she is the best ever! Everyone is very friendly there! Very efficient... and the best service writer ... Mercedes Better give her a raise because she is the best ever! Everyone is very friendly there! Katie More

Fast Service I needed a fuel pressure sensor replaced on my 2015 Fusion. Robert Krueger was able to get my car in for service the same day I dropped it off. The te I needed a fuel pressure sensor replaced on my 2015 Fusion. Robert Krueger was able to get my car in for service the same day I dropped it off. The technicians was done the next day. Car runs great again. Thanks to Robert and everyone at Ford Menomonee Falls. More

Fast and Friendly Service The service that I received yesterday was fantastic, I was greeted the moment I pulled in,and the wait did not seem long at all. The service that I received yesterday was fantastic, I was greeted the moment I pulled in,and the wait did not seem long at all. More