Gordie Boucher Ford of Menomonee Falls - Service Center

Unusual issue with truck. Needed crank sensor but had to wait for Ford to verify due to expense. Unaware of loaner vehicle charge since this was my first charge ever at your f Needed crank sensor but had to wait for Ford to verify due to expense. Unaware of loaner vehicle charge since this was my first charge ever at your facility. Would have pushed for a faster repair had I known. More

Had a nagging electrical problem. West Bend Gordie tried several things but would not listen to customers' recommendations. Menomonee Falls checked everything west bend did, listened West Bend Gordie tried several things but would not listen to customers' recommendations. Menomonee Falls checked everything west bend did, listened to my recommendations, and, at least so far, they seem to have resolved my issue. More

I really enjoy Gordie Boucher Ford dealership,. I tried the other dealership when I first purchased my ford vehicle and I wasn't satisfied with the service of appointment setting but immediately wh I tried the other dealership when I first purchased my ford vehicle and I wasn't satisfied with the service of appointment setting but immediately when I arrived at Gordie Boucher I was pleasantly pleased with the service and hospitality. More

Best dealership overall Best in sales, service, and parts. Keeps my 40+ pickups, up and running. parts. Keeps my 40+ pickups, up and running. More

Originally appointment scheduled for oil change and recall. Appointment was rescheduled by service dept due to time constraints. Car was dropped while shore was open the day before the new appt. Servic recall. Appointment was rescheduled by service dept due to time constraints. Car was dropped while shore was open the day before the new appt. Service advisor Robert wouldn't check us in made us fill out envelope for key drop. Didn't go above and beyond to help us. Then we picked up the vehicle after Mauricio called and he said we could it's leave. Realized my husband didn't pay for oil change. Called back and the oil change wasn't completed at all. The maintenance light does come on for oil change. I had to drive the vehicle all the way back. Even if the oil change wasn't in the order that was changed by the service dept someone should have noticed the oil change reminder coming on and called to ask me. Mauricio did complete and did not charge us for the inconvenience which we appreciated but maybe need to make sure it doesn't happen to other customers. More

Very kind and understanding Very kind and understanding, KATIE get the job done ? and explain everything to you about your car, if you have a problem with your car or not.. KATIE get the job done ? and explain everything to you about your car, if you have a problem with your car or not.. More

The service was excellent and the work was done well. Staff was very helpful and courteous. Staff was very helpful and courteous. More

Appreciated the quickness I always enjoy the services. I also appreciated them picking up the vehicle. Saved me a lot of time I also appreciated them picking up the vehicle. Saved me a lot of time More

Great customer service. .quick service The service team rep is kind and honest.. Worth the money for the service .quick service The service team rep is kind and honest.. Worth the money for the service More

Out of all the Ford dealers I have dealt with in this area they are the best! area they are the best! More